Business Transformation Officer,

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. In Rwanda, WFP collaborates with the government and diverse stakeholders to ensure food security and nutrition, strengthen disaster risk management, and transform food systems. This role is crucial in supporting these efforts through technological innovation and operational efficiency.

Job Purpose

The Business Transformation Officer (BTO) will partner with colleagues and stakeholders to understand their needs and operating environment, translating these into effective IT solutions. This role involves capturing, analyzing, and documenting business requirements, communicating them clearly to stakeholders, and managing their implementation. The BTO will test IT solutions against requirements, establish partnerships to identify transformation opportunities, and manage the IT service catalog. They will also oversee estimates, business cases, planning, risk management, and change management for digital transformation initiatives. The position promotes business analysis, process improvement, and project management practices to enhance operational effectiveness and user experience, ensuring IT strategies align with organizational objectives and support WFP's mission in Rwanda.

Responsibilities

The Business Transformation Officer (BTO) is responsible for capturing, analyzing, and documenting business requirements for IT solutions and services, ensuring alignment with WFP policies and strategies. This involves communicating these requirements to stakeholders for a shared understanding and effective implementation. The BTO also tracks requirements through implementation, manages change efficiently, and tests IT solutions against business needs for quality assurance. A key aspect of the role is building and maintaining partnerships with internal and external stakeholders to identify needs, transformation opportunities, and digital solutions that enhance operational effectiveness. The BTO manages the IT service catalog, ensuring effective knowledge management, and aligns IT service levels with SLAs, while also surveying business satisfaction. Furthermore, they manage estimates, business cases, planning, risk identification, and change management to ensure successful delivery and adoption of initiatives. The role promotes business analysis, process improvement, and project management practices for continuous improvement and organizational effectiveness, actively supporting digital transformation and innovation. They provide advice, resolve issues, guide junior staff, contribute to capability building through training programs, and coordinate with other UN agencies for inter-agency collaboration. The BTO also ensures emergency response IT preparedness and business continuity plans are up-to-date.

Work Experience

The role requires experience in analyzing technical issues and formulating recommendations, participating in business process/application analysis and re-design, conducting cost-benefit analyses, supporting digital transformation and organizational change, and managing cross-functional projects with diverse stakeholders to deliver business solutions.

Skills

Business Analysis, IT Solutions, Digital Transformation, Project Management, Change Management, Stakeholder Engagement, Process Improvement, Data Modeling, User Experience Design, Service Catalog Management, Budget Management, Vendor Contract Management, Emergency Response Support, Emerging Technologies, Team Leadership

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