Management Services Associate

Organizational Context

The World Food Programme (WFP) is the UN agency fighting global hunger. Its vision is a world where everyone has access to sufficient food for an active, healthy life, contributing to Sustainable Development Goal 2 (Zero Hunger). WFP also fosters global partnerships for sustainable well-being and development, aligning with SDG 17.

Job Purpose

The Management Services Associate will provide specialized support and coordinate the delivery of client-focused, value-for-money services within the Management Services portfolio. This role involves monitoring resource needs, analyzing data, and preparing reports to aid decision-making and efficient resource management. The associate will process actions related to procurement, finance, and human resources, ensuring data accuracy and timely processing in corporate systems. They will also review and recommend procedural improvements, resolve complex queries, and utilize digital tools to enhance working practices and customer service. Additionally, the role includes participating in inter-agency initiatives for cost savings and service quality enhancement, liaising with external contractors, and providing guidance and training to junior staff to ensure objectives are met. The associate will also contribute to emergency preparedness and response efforts.

Responsibilities

The Management Services Associate is responsible for coordinating administrative and technical support within the Management Services portfolio to ensure efficient and high-quality service delivery. This role involves monitoring resource needs, identifying new requirements for operational efficiency and cost-effectiveness, and analyzing data to prepare reports that aid in decision-making. The associate processes procurement, finance, and human resources actions, ensuring accurate and timely data recording. They also review and recommend procedural improvements for continuous service enhancement and provide timely resolutions to complex queries. Utilizing digital tools and adopting new technologies are key to improving working practices and customer service. The role includes participating in inter-agency initiatives for cost savings and service quality enhancement, liaising with external parties for efficient service delivery, and providing advice, support, and training to junior staff. Additionally, the associate contributes to emergency preparedness and response through resource allocation and analytics. This position requires a proactive approach to managing resources, problem-solving, and fostering a collaborative team environment.

Work Experience

Requires six or more years of progressive work experience in the relevant business stream, including general management services. Desired experience includes a strong understanding of WFP Management Services regulations and policies, data collation and reporting for management services portfolios (e.g., assets, facilities, fleet, travel), coordinating and guiding others, and collaborating with cross-functional teams.

Skills

Data analysis and reporting, Resource monitoring and management, Procurement and finance processing, Procedure review and improvement, Client-focused service delivery, Digital tool utilization, Inter-agency coordination, Staff training and guidance, Emergency preparedness and response, Problem-solving and decision-making

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