Business Support Assistant (hr) SC L4, Freetown

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. WFP operates in over 120 countries, assisting millions of people affected by conflict, disasters, and climate change. The organization is committed to diversity, inclusion, and professional development, fostering a high-performing workforce that upholds its core values.

Job Purpose

The Business Support Assistant (HR) will provide essential administrative and operational support to the HR office in Freetown, Sierra Leone. This role is crucial for ensuring the smooth functioning of HR services, including responding to staff queries, managing HR data, and supporting recruitment and onboarding processes. The incumbent will maintain accurate personnel records and HR databases, ensuring compliance with WFP standards and procedures. By assisting with staff deployment and contributing to process improvements, the Business Support Assistant plays a key role in enabling WFP to deliver effective humanitarian assistance and achieve its strategic objectives in Sierra Leone.

Responsibilities

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and building pathways to peace, stability, and prosperity through food assistance. WFP is committed to diversity and equal employment opportunities, encouraging applications from all qualified individuals. The organization focuses on creating skilled, high-performing, and inclusive teams that embody its core values: Integrity, Collaboration, Commitment, Humanity, and Inclusion. WFP offers a multicultural work environment with significant investment in personal and professional development through training, coaching, and mentorship. A career with WFP provides opportunities to work globally with passionate colleagues dedicated to delivering effective humanitarian aid. The role involves supporting the HR office by responding to standard HR queries, providing guidance, and extracting/compiling HR data for analysis and reporting. Responsibilities include administrative support for onboarding, maintaining confidential personnel records, managing HR databases, and ensuring data accuracy in HR systems. The position also entails supporting staff deployment, contributing to process improvements, and ensuring data integrity for corporate systems. The role requires proficiency in office software, knowledge of HR routines, tact in communication, problem-solving skills for data discrepancies, and the ability to provide basic training to junior staff. Fluency in English is essential.

Work Experience

Requires four or more years of progressively responsible work experience within the relevant business stream, including general administrative work.

Skills

Proficiency in office software (e.g., Microsoft Word), Knowledge of work routines and methods, Tact and courtesy in communication, Ability to identify and rectify data discrepancies, Capacity to provide basic on-the-job training, Fluency in English (oral and written)

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