Assistant(e) de Soutien Aux Entreprises (services Externes) Sc4, Port-au-prince, Haiti

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and building pathways to peace and prosperity. WFP uses food assistance to support people recovering from conflict, disasters, and climate change impacts. We are committed to a diverse, skilled, and high-performing workforce operating in an inclusive environment.

Job Purpose

The Assistant, Business Support (External Services) at SC4 level in Port-au-Prince, Haiti, will support the Supply Chain unit by implementing standardized procedures for logistics and procurement activities. This role is crucial for ensuring the effective delivery of goods and services across all operational modalities. The incumbent will assist in managing logistics operations, maintain relationships with humanitarian partners, and guide them in accessing WFP's logistics services. Responsibilities include processing documentation, resolving operational issues, supporting performance reporting, and contributing to supply chain analysis. The position also involves collecting and verifying data for internal systems to facilitate informed decision-making and liaising with stakeholders to ensure efficient logistics management.

Responsibilities

The primary responsibility is to support logistical operations and activities in compliance with standard procedures, directly or indirectly facilitating the delivery of food assistance to beneficiaries. This involves maintaining courteous relationships with humanitarian partners, guiding them in accessing WFP's logistics services, and responding promptly and accurately to their requests for information and assistance. A key aspect is ensuring strict adherence to procedures before service provision. The role includes processing operational documentation, resolving operational issues, and escalating problems to supervisors. Additionally, responsibilities extend to assisting with accounting for operations, preparing performance reports, supporting supply chain analyses, and systematically archiving documents. Collecting and consolidating data, contributing to reports, and ensuring the accuracy of internal system information are crucial for informed decision-making. The position also requires liaising with internal and external stakeholders to manage logistics operations efficiently and performing any other tasks assigned by supervisors.

Work Experience

The role requires at least four years of relevant experience in coordinating logistics or supply chain activities with partners and government counterparts. Experience with tracking systems, data analysis, reporting, evaluating service provider performance against key performance indicators, assisting with contractual documents, and providing technical assistance for internal systems is also necessary. Proficiency in French is essential, with English being an asset.

Skills

Logistics coordination, Supply chain management, Data analysis, Reporting, Service provider performance evaluation, Contract documentation, Internal systems support, Stakeholder liaison, Customer service, Archiving, Procurement support

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