Management Services Officer

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. In Ukraine, WFP provides critical food and cash assistance to populations affected by the ongoing conflict, supporting millions displaced and impacted by disrupted supply chains and food production. The organization works with local partners to deliver aid effectively.

Job Purpose

The Management Services Officer will be responsible for planning and delivering high-quality, client-focused services within the Management Services portfolio, ensuring efficient support for WFP's food assistance operations in Ukraine. This role involves contributing to the development and implementation of country strategic planning and resource planning, adapting policies and procedures to operational contexts, and mitigating risks. The officer will conduct data-driven analysis to provide management with accurate information for decision-making, build partnerships with internal and external stakeholders, and manage resources for cost-effectiveness. Key responsibilities include overseeing contracts for facilities, fleet, accommodation, and other services, contributing to emergency preparedness, and managing procurement processes. The role also entails utilizing digital tools, implementing UN Reform initiatives, conducting oversight missions, and leading diverse teams to ensure high performance and alignment with WFP's strategic objectives.

Responsibilities

The Management Services Officer role at WFP Ukraine involves planning and delivering high-quality, client-focused services within the Management Services portfolio to support staff in providing food assistance. This includes contributing to the Country Strategic Planning and Resource Planning, adapting policies and procedures to operational contexts, and mitigating risks. The officer will analyze data to provide reports for efficient planning and decision-making, and build partnerships with internal and external stakeholders. Responsibilities also encompass managing resources for cost-effectiveness, overseeing contracts for facilities, fleet, accommodations, and other services, and contributing to emergency preparedness. The role involves managing procurement processes, utilizing digital tools, implementing inter-agency initiatives, conducting oversight missions, and leading diverse teams. This includes motivating staff, providing coaching, and managing invoices and payments. The officer will also track data to improve policies and procedures, ensuring services align with business objectives and minimize risks. The position requires a strong understanding of WFP’s strategies and policies, with a focus on efficient and effective service delivery in a challenging operational environment impacted by the war in Ukraine.

Work Experience

Requires at least five years of postgraduate professional experience, which can be from either the public or private sector. Experience in general administrative work is also necessary.

Skills

General Administration, Management Services, Team Leadership, Supervision, Emergency Operations, Complex Operational Environments, Microsoft Office Suite, Data Analysis, Partnership Building, Resource Management, Contract Management, Procurement Processes, Digital Tools Utilization, Inter-agency Initiatives, Oversight Missions, Invoice Processing, Data Tracking, Policy Development, Process Improvement, Risk Mitigation, Strategic Planning, Service Delivery, Client-Focused Service, Value-for-Money Services, Operational Context Adaptation, Reporting, Decision Making, Cross-functional Process Optimization, Cost-Effectiveness, Timeliness of Operations, Facilities Management, Fleet Management, Accommodation Management, Stationery and Furniture Management, Printing Services, Emergency Preparedness, Response Actions, Business Process Mapping, Standard Operating Procedures (SOPs), RFQs/ITBs/RFPs, Purchase Orders (POs), Innovative Technologies Adoption, UN Reform Initiatives, BOS Implementation, Service Quality Enhancement, Field Mission Oversight, Gap Identification, Solution Proposal, Team Motivation, Coaching, Training, Performance Enablement, Payment Processing, Policy Improvement, System Improvement, Business Objective Alignment

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