Business Support Assistant (msd) G4, Ambovombe, Bekily, Fort-dauphin

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and building pathways to peace and prosperity through food assistance. WFP operates in diverse and challenging environments, committed to inclusivity, diversity, and professional development for its staff. The organization values integrity, collaboration, commitment, humanity, and inclusion.

Job Purpose

The Business Support Assistant (MSD) will provide essential administrative and operational support across various functional areas within WFP field offices in Ambovombe, Bekily, and Fort-Dauphin, Madagascar. This role is crucial for ensuring the smooth and efficient delivery of standard business support processes, directly contributing to WFP's mission of providing effective humanitarian assistance. The incumbent will be responsible for gathering information, responding to queries, managing routine administrative and financial tasks, and maintaining standard systems and files. They will also play a part in ensuring data integrity and providing guidance to junior colleagues, thereby supporting the overall effectiveness and timely management of resources in challenging operational contexts.

Responsibilities

The primary responsibilities involve providing essential business support within a specific professional area to ensure effective service delivery. This includes gathering information to assist in drafting documents and preparing reports for colleagues. A key aspect is responding to client queries promptly and accurately, escalating issues when necessary. The role also supports routine administrative and financial tasks, contributing to efficient resource management. Revision and proofreading of standard documents are required to maintain accuracy. Maintaining systems and files is crucial for ensuring information is readily available and accurate. Identifying and reporting simple data discrepancies to senior staff is important for supporting client work. Furthermore, the position is responsible for data integrity within corporate systems and providing guidance on standard business support methods to junior colleagues. Collaboration with diverse individuals and incorporating feedback are also integral to assisting staff with business support needs.

Work Experience

Requires four or more years of progressively responsible work experience within the relevant business stream, including general administrative work. This experience should demonstrate a capacity to handle routine administrative and financial tasks, maintain systems, identify data discrepancies, and provide basic guidance to junior colleagues.

Skills

Administrative Support, Data Management, Report Preparation, Client Service, Resource Management, Document Revision, System Maintenance, Discrepancy Identification, Guidance and Training, Interpersonal Skills, Microsoft Office Proficiency, Problem-Solving, Tact and Courtesy

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