Management Services Assistant (travel and Protocol)

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and building pathways to peace and prosperity. WFP utilizes food assistance to support people recovering from conflict, disasters, and climate change impacts. The organization values diversity, inclusion, and a high-performing workforce committed to its mission.

Job Purpose

The Management Services Assistant (Travel and Protocol) at G5 level will provide essential support to the Management Services portfolio, ensuring efficient and client-focused service delivery. This role involves performing routine administrative tasks, processing procurement, finance, and HR actions, and managing records to facilitate smooth operations. The assistant will act as a primary point of contact for internal queries, offering timely and accurate responses to resolve daily issues. They will contribute to service enhancement by suggesting procedural improvements and utilizing digital tools. Additionally, the role supports inter-agency initiatives and liaises with external contractors to ensure effective service delivery, contributing to WFP's overall operational efficiency and humanitarian mission.

Responsibilities

The Management Services Assistant (Travel and Protocol) role at WFP supports the efficient delivery of specialized, client-focused services within the Management Services portfolio. Key responsibilities include performing various tasks to ensure high-quality service delivery, collating data and preparing basic analyses for resource management reports, and processing routine actions in procurement, finance, and human resources. The role involves managing physical and digital records, acting as a first point of contact for internal queries, and suggesting procedural improvements. Additionally, the assistant will utilize digital tools to enhance working practices, provide administrative support for inter-agency initiatives, liaise with third-party contractors, and offer guidance to junior staff. Emergency preparedness and response tasks are also part of the duties. The position requires a secondary school education, a post-secondary certificate in a related area is desirable, and five years of relevant experience. Fluency in French is essential, with English knowledge being an asset.

Work Experience

Requires 5 years of related job experience.

Skills

Data collation and analysis, Procurement and finance processing, Record management (physical and digital), Client service and query resolution, Procedure improvement suggestions, Digital tool utilization, Administrative support for inter-agency initiatives, Liaison with internal functions and external contractors, Guidance to junior staff, Emergency preparedness and response

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