Consultant Supply Chain (customer Service) Csti, Kampala

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and building pathways to peace and prosperity. WFP utilizes food assistance to support people recovering from conflict, disasters, and climate change impacts. We are committed to a diverse, skilled, and high-performing workforce operating in an inclusive environment, embodying our core values.

Job Purpose

The Consultant Supply Chain (Customer Service) will serve as a crucial liaison between WFP's Global Fleet team and its country offices and external partners. This role is responsible for ensuring efficient delivery of Global Fleet services, fostering strong relationships through clear and timely communication, and supporting customer engagement initiatives. The incumbent will proactively identify and develop new customer relationships, contributing to the design of new services and partnerships aligned with evolving customer needs. A key aspect of this position involves enhancing the Global Fleet Portal's accuracy and usability, promoting digitalization, and supporting change management to embed a client-centric culture within fleet operations. The goal is to improve service quality, accountability, and demonstrate the value proposition of Global Fleet services through effective reporting and visibility.

Responsibilities

The role involves ensuring efficient Global Fleet services for country offices within a region, acting as the primary communication link between clients and the Global Fleet team. Responsibilities include fostering strong relationships with country offices, regional bureaus, and external partners, and supporting customer engagement initiatives like onboarding and capacity building. The position requires prospecting for new client relationships, both internally and externally, to promote fleet services and identify partnership opportunities. A key aspect is contributing to the development of new services and partnerships that align with customer needs and organizational priorities. Collaboration with technical and operational teams is essential for streamlining workflows and enhancing service delivery. The incumbent will also ensure the accuracy and usability of the Global Fleet Portal, contributing to digitalization efforts for customer service procedures and supporting the implementation of customer engagement strategies and performance monitoring tools. Additionally, the role involves contributing to change management and communication efforts to embed a client-centric culture and supporting reporting and visibility initiatives that highlight the value of Global Fleet operations.

Work Experience

Requires a minimum of four years of progressively responsible experience in fleet or workshop management, logistics, procurement, supply chain, or related fields. Experience in customer service, stakeholder engagement, or business development in a humanitarian context is an asset. Field experience managing fleets and workshops in complex emergencies is desirable.

Skills

Fleet Management, Logistics, Supply Chain Management, Customer Service, Stakeholder Engagement, Business Development, Data Management, Performance Monitoring, Procurement, Financial Procedures, MS Office (Excel), SAP, Fleet Management Systems, Communication Skills, Analytical Skills, Teamwork, Independent Work, Multicultural Environments, Vehicle Maintenance, Mechanical Operations, English Fluency, French Working Knowledge

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