IT Assistant Sc5, Adre, Chad

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. WFP operates in emergencies, assisting people recovering from conflict, disasters, and climate change impacts. We champion diversity and inclusion, fostering a skilled and high-performing workforce committed to our values and mission.

Job Purpose

The IT Assistant will provide essential technical support and maintenance for IT systems and data within the Adre field office in Chad. This role is crucial for ensuring the efficient operation of IT services, supporting WFP's mission in delivering humanitarian assistance. The incumbent will be responsible for system diagnostics, optimization, and ensuring data security and accessibility. They will also manage IT equipment, troubleshoot technical issues, and assist in preparing IT systems for inventory and archiving. Additionally, the IT Assistant will support end-users with technology-related queries, contribute to the installation and maintenance of network hardware and software, and help in developing standard documentation. This position plays a key role in maintaining the technological infrastructure that enables WFP's life-saving operations.

Responsibilities

This role encompasses a wide range of IT responsibilities crucial for maintaining efficient and secure operations. Key duties include conducting comprehensive maintenance tasks such as monitoring, diagnosing, and optimizing systems to ensure their correct and efficient functioning. The incumbent is responsible for maintaining technologies in adherence to data and access security controls, performing routine repairs, configurations, and storage management to guarantee the availability of essential IT equipment for staff. This also involves preparing files and systems, including website content and directories, for inventory and archiving, ensuring information accuracy and up-to-dateness. Furthermore, the role involves providing direct technical support by responding to staff queries regarding technologies and systems, and assisting in training end-users for effective system utilization. The individual will perform routine installations of network hardware and software, including testing and logging issues, to contribute to the smooth operation of technological infrastructure. Managing information files, updating web pages, and statistical databases are also critical to ensure data is current and well-structured. Additional responsibilities include installing, operating, and maintaining telecommunications systems to optimize services, and assisting in the development of standard documents like training materials and web content. The role also encourages proposing improvements to IT methods and processes for continuous service enhancement and, when necessary, applying emergency response procedures to support urgent food assistance needs. This comprehensive approach ensures robust IT support and infrastructure.

Work Experience

Requires at least 5 years of progressive experience in information technology. Must have experience in complex technical problem-solving, collaborating with unit heads to define functional needs, and applying procedures to resolve or escalate user-related service issues.

Skills

Information not available.

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