MSDT - Management Services Associate (building System) G6 (2 Positions)

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian agency dedicated to fighting hunger globally. The Management Services Division provides essential services including facilities management, asset management, and engineering support, all while upholding WFP's commitment to cost excellence and sustainability. This role supports the Global HQ Facilities and Projects Unit.

Job Purpose

The Management Services Associate (Building System) will provide specialized administrative and technical support within the Global HQ Facilities and Projects Unit. This role is crucial for ensuring the efficient and high-quality delivery of services related to building systems, including their operation, monitoring, and maintenance. The associate will coordinate with contractors for routine and emergency maintenance, monitor compliance with safety and building regulations, and contribute to facility improvement projects. Responsibilities include analyzing data, preparing reports, processing procurement and financial actions, and recommending procedural improvements to enhance service delivery and cost-effectiveness. The position also involves utilizing digital tools, adopting new technologies, and providing guidance to junior staff, all contributing to the smooth functioning of WFP's facilities and operational continuity.

Responsibilities

The role involves coordinating administrative and technical support for the Management Services portfolio to ensure efficient and high-quality service delivery. Key responsibilities include monitoring resource needs, analyzing data, and preparing reports to aid decision-making. The position requires processing procurement and financial actions accurately and promptly, and recommending procedural improvements for continuous service enhancement. Resolving complex queries efficiently and utilizing digital tools to optimize working practices and customer service are also crucial. The role contributes to inter-agency initiatives for cost savings and service quality improvements, liaising with various functions and contractors. Additionally, it involves providing advice and training to junior staff on Management Services regulations and systems. A significant part of the role focuses on the operation, monitoring, and maintenance of building systems, including coordinating contractor maintenance, managing facility emergencies for business continuity, and ensuring compliance with safety and health standards. Participation in facility improvement projects, monitoring technical compliance, and contributing to technical reporting are also key duties.

Work Experience

Requires at least six years of relevant work experience in the operation and maintenance of large-scale buildings.

Skills

Building Systems Operation and Maintenance, Services Contracts Management, Autocad Software Proficiency, MS Office Suite Proficiency, Team Collaboration, Facilities Management Software, Data Analysis and Reporting, Procurement and Finance Processing, Procedure Improvement, Query Resolution, Digital Tool Utilization, Inter-agency Initiative Participation, Contractor Liaison, Staff Guidance and Training, Fire Safety and Building Regulations Compliance, Environmental Testing, Facility Improvement Project Support, Technical Normative Compliance, Electrical and Mechanical Systems, Emergency Facility Management

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