Business Support Assistant, SSA

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. WFP operates in diverse and challenging environments, providing food assistance to people affected by conflict, disasters, and climate change. The organization values integrity, collaboration, commitment, humanity, and inclusion, fostering a skilled and high-performing workforce.

Job Purpose

The Business Support Assistant (Wellness) will play a crucial role in monitoring, quality assurance, and process optimization for medical clearances, sick leave, and related medico-administrative workflows across various Country Offices. This position ensures consistency with WFP standards and supports the identification and mitigation of health-related risks. The role involves maintaining end-to-end visibility of medical clearance pipelines, monitoring sick leave patterns, and conducting quality assurance on medico-administrative documentation. The assistant will also contribute to strengthening field-level systems, coordinating with stakeholders, and providing essential administrative support for medical activities, all while upholding confidentiality and data protection principles. This role is vital for ensuring the well-being of WFP staff and the efficient operation of health-related administrative processes.

Responsibilities

The Business Support Assistant (Wellness) role focuses on overseeing and optimizing medico-administrative workflows related to medical clearances and sick leave across various Country Offices. Key responsibilities include monitoring the end-to-end medical clearance pipeline, ensuring submissions meet quality standards, and proactively addressing delays or recurring issues. The role involves supporting the implementation of sick leave processes, tracking patterns, and escalating high-risk cases to ensure adherence to WFP policies. A significant part of the job is quality assurance, ensuring the consistency, completeness, and accuracy of all medico-administrative documentation while maintaining audit-ready systems and upholding confidentiality. The assistant will also be involved in process optimization, identifying inefficiencies, and developing field-adapted solutions and tools to strengthen systems. Coordination with Country Offices, HR, and Medical Officers is crucial for providing guidance, resolving issues, and supporting staff onboarding. Furthermore, the role entails supporting duty of care by identifying and escalating critical cases and monitoring related risks. Data management, reporting, and analysis are essential for providing insights into trends, operational risks, and decision support, as well as assisting with administrative aspects of medical travel and referrals. The position requires strong analytical, organizational, and coordination skills, with an ability to manage complex workflows and ensure compliance with WFP and UN standards.

Work Experience

Requires at least three years of experience in healthcare, UN, or NGO deep field settings. The role involves process ownership and oversight across multiple locations, performing quality assurance, risk monitoring, and system strengthening. It also requires providing decision support through analysis and reporting, utilizing independent judgment, coordination, and problem-solving skills beyond routine tasks.

Skills

Medical Clearance Oversight, Sick Leave Monitoring, Medico-Administrative Quality Assurance, Process Optimization, Stakeholder Coordination, Duty of Care Support, Data Management and Reporting, Administrative Support, Risk Identification, Problem-Solving, Organizational Skills, Discretion and Confidentiality, Coordination, Stakeholder Engagement, Analytical Skills

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