Digital and Web Designer

Organizational Context

The World Health Organization (WHO) is the United Nations' directing and coordinating authority for public health. WHO aims to promote health, ensure universal access to health, maintain global safety, and support vulnerable populations through strategic partnerships. The Global Conference and Training Centre provides essential administrative and logistical support to technical units, enabling them to focus on their core program activities.

Job Purpose

The incumbent will provide comprehensive support in digital communications, web management, and internal information dissemination for the Health Policy and Systems Division (HRP/LHR). This role is crucial for ensuring compliance with WHO standards and enhancing the visibility of departmental outputs. The position involves developing and maintaining web content, managing social media and newsletters, creating internal communications, and monitoring digital platforms. The goal is to ensure effective and consistent communication of the department's work and achievements to relevant stakeholders.

Responsibilities

Develop, update, and maintain departmental web pages, ensuring content is current, well-formatted, and optimized for user experience. Propose improvements to website structure and usability, maintaining consistency with WHO web standards. Schedule and publish content on social media platforms and support the dissemination of newsletters. Prepare internal communications and conduct monthly analytics on digital platforms, providing reports with insights and recommendations. Maintain departmental SharePoint sites and manage the photo library. Perform basic graphic design tasks for flyers and presentations. Monitor departmental email inboxes, respond to inquiries, and process digital information with discretion. Review and edit technical documents for compliance with editorial standards. Utilize tracking tools to manage deadlines and coordinate with internal WHO teams and external partners. Provide support and guidance to colleagues on digital communication procedures.

Work Experience

A minimum of three years of relevant professional experience is required in areas such as information systems analysis, programming, systems administration, software development, or technical writing. Desirable experience includes working with Sitefinity, user interface/user experience design, content management systems, and proficiency with Adobe Creative Suite (InDesign, Photoshop). Experience within WHO or another UN agency is considered an asset.

Skills

Key competencies include professionalism, integrity, teamwork, and respect for diversity. The role requires strong planning, organizing, and problem-solving skills, with the ability to manage a high volume of work under pressure and meet deadlines. Excellent written and verbal communication skills are essential, along with the ability to write clear, concise reports and make recommendations. Proficiency in digital communication tools, social media management, web content management systems, and basic graphic design is necessary. Adaptability, a client-oriented approach, and a commitment to continuous learning are also important.

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