Asociado en tecnologías de la información y las comunicaciones (ICT)

Organizational Context

UN Women, in the Latin America and Caribbean region, operates through a Regional Office in Panama City, supporting gender equality, women's empowerment, and human rights. The organization focuses on eliminating discrimination and violence against women and girls, enhancing service quality and accessibility, and collaborating with partners and UN system agencies. This role supports the agency's growth and effective process management.

Job Purpose

The ICT Associate will provide daily technical support to users of information management tools and technological infrastructure within the UN Women Regional Office in Panama City. This role is crucial for ensuring the effective management of ICT processes, supporting the agency's growth, and enhancing operational efficiency. The incumbent will also advise on the adoption of new technologies to improve productivity and promote a client-oriented service delivery approach, contributing to the achievement of UN Women's regional objectives.

Responsibilities

The ICT Associate will perform preventive and corrective maintenance on computer equipment, and install, configure, and update hardware and software. Responsibilities include diagnosing computer systems and equipment remotely or physically, and providing Level 1 technical support to users. The role involves updating the technology asset inventory, assisting with profile creation in the Trip system, and managing virtual space requests via the Services Desk. Additionally, the associate will manage ID creation requests for security purposes, periodically test telecommunication equipment functionality, create process flow diagrams, and handle warranty claims with technology providers.

Work Experience

Requires 1 month of experience, with 2 years of relevant experience preferred. Experience in network administration, software/hardware installation and usage, telecommunications, Windows applications, and Windows 10 is necessary. Experience with UN Women internal applications like GST, ServiceNow, Quantum, and the Portal is advantageous. Strong knowledge of PC operating systems, networks, Microsoft Windows, ICT security, and antivirus systems is required.

Skills

Proficiency in PC operating systems, networks, Microsoft Windows, ICT security, and antivirus systems. Strong problem-solving and diagnostic skills for computer hardware. Knowledge of videoconferencing and telecommunications. Familiarity with database management systems. Ability to analyze data, identify discrepancies, and implement corrections. Capacity for business process re-engineering and system design/implementation. Good communication skills. Gender sensitivity, accountability, creative problem-solving, effective communication, inclusive collaboration, stakeholder engagement, and leading by example are essential values.

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