Llamadas de teleorientación nutricional y monitoreo a PAT (WFP-PANTBC)

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and providing food assistance to build a path towards peace, stability, and prosperity. WFP operates in over 120 countries, addressing hunger and malnutrition, particularly for populations recovering from conflict, disasters, and the impacts of climate change. The organization focuses on improving nutrition for women and children, supporting smallholder farmers, and building resilience to climate crises.

Job Purpose

This role contributes to improving the nutritional status of individuals affected by Tuberculosis (PAT) by providing a basic food basket, educational activities, and nutritional assessments to support their comprehensive recovery. The objective is to deliver timely and varied food assistance through a food card mechanism, coupled with nutritional guidance and communication for appropriate use. The intervention aims to empower users to make smart purchasing decisions, ensuring access to healthy products and supporting their recovery process. Tele-orientation calls will guide users on efficient resource utilization and informed food choices, reinforcing nutritional counseling.

Responsibilities

The Online Volunteer will conduct tele-orientation calls for individuals assisted by WFP's intervention. Key duties include participating in training sessions on project frameworks, nutritional content, and activity flows. Volunteers will ensure the quality of telephone guidance, maintaining respectful and dignified interactions. Responsibilities also involve registering information in the MoDa platform according to WFP team guidelines, reporting situations and incidents, and safeguarding personal data and confidentiality in compliance with WFP's protection policies. The role requires adherence to WFP's data protection and privacy standards.

Work Experience

While not strictly required, prior experience in tele-orientation is desirable. The role necessitates knowledge in nutrition/health and experience in database management. Candidates must have access to a computer, a phone line for calls in Peru, and reliable internet connection. The assignment is for 4 weeks, requiring 11-15 hours per week.

Skills

Required skills include knowledge in nutrition/health and database management. Essential competencies involve effective communication for tele-orientation, maintaining quality and respectful interactions, data registration, and reporting. Adherence to data protection and confidentiality policies is crucial. The ability to guide users towards informed food choices and apply nutritional counseling is also important. Native-level Spanish proficiency is required.

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