Case Manager

Organizational Context

UNICEF's mission is to promote child rights globally, with a focus on equity for disadvantaged children. In Italy, since 2016, UNICEF has supported the national system in responding to the influx of unaccompanied minors and other vulnerable migrants and refugees. The program provides technical assistance for protection and social inclusion, combining service delivery with capacity building and policy reform, particularly in child protection, mental health, and alternative care solutions.

Job Purpose

The Case Manager will support local authorities in Milan in managing cases of unaccompanied children, those transitioning to adulthood, families with children, and women at risk of or survivors of gender-based violence. This role involves facilitating coordination between prefectures and local protection services, providing technical advice on reception and foster care, and implementing child protection case management based on international standards. The objective is to ensure prompt and appropriate support, referral mechanisms, and the strengthening of the local child protection system for vulnerable individuals arriving in Italy.

Responsibilities

The Case Manager will provide technical advice to Prefectures in Milan for the management of vulnerable cases, including unaccompanied children (UASC), those transitioning to adulthood, families, and women survivors of GBV. Responsibilities include facilitating coordination between prefectures and local protection services, supporting prompt transfer and allocation to reception facilities, and promoting foster care options. The role involves implementing comprehensive Child Protection Case Management, maintaining updated service mappings, and facilitating referral mechanisms between various stakeholders. Additionally, the Case Manager will contribute to interagency coordination, enhance the local child protection system's governance through analysis and working groups, and potentially support data collection and capacity-building sessions for local authorities.

Work Experience

A minimum of 3 years of work experience is required, with 5 years of relevant experience preferred. This includes experience with refugees, migrants, or vulnerable children, and expertise in child protection and gender-based violence. Experience with UNICEF or other international organizations, knowledge of the Italian asylum and protection system, and strong Italian language skills are assets.

Skills

Key competencies include professionalism, integrity, teamwork, respect for diversity, commitment to continuous learning, planning and organizing, and strong communication skills. The role requires the ability to work independently, manage information confidentially, adapt to diverse environments, and demonstrate genuine commitment to child protection principles and voluntary engagement.

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