Operations Assistant, G-5, Fixed Term Position, Buenos Aires, Argentina, #00136941

Organizational Context

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. We are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

Job Purpose

The Operations Assistant supports the effective delivery of ICT, administrative, and premises management services within UNICEF Argentina Country Office. By providing technical assistance, coordinating operational processes, and ensuring the reliability of office systems and infrastructure, the incumbent contributes to business continuity, operational excellence, and an enabling work environment that supports the achievement of UNICEF programme objectives. This role is crucial for maintaining the smooth functioning of the office, enabling staff to focus on their core programmatic work and ultimately contributing to UNICEF's mission of serving children and communities.

Responsibilities

Provide first-level support for ICT services, including logging and processing service requests, maintaining physical and logical ICT infrastructure security, and supporting events with ICT and audiovisual equipment. Offer hardware and software support to users and assist in the implementation of ICT initiatives. Maintain inventories and documentation, and install, configure, and maintain ICT systems. Prepare periodic and ad hoc ICT reports, track service requests lifecycle in management systems, and support training and capacity building initiatives. Keep users informed on request status and support SharePoint, OneDrive, and related platforms. Monitor premises conditions and assets daily, coordinate maintenance, suppliers, and repairs. Supervise outsourced services such as security, cleaning, and reception. Support staff on premises-related needs and maintain inventories of common areas. Act as an on-site focal point for operational issues, ensuring the efficient and effective management of office facilities and resources.

Work Experience

At least 5 years of relevant work experience in Information Technology, IT support, Service desk, Network administration, Systems administration, Audiovisual support, Facilities management, Vendor management, Asset management, or Inventory management.

Skills

ICT, Information Technology, Computer Systems, Computer Network, SharePoint, Hardware maintenance, Service desk support, Network administration, Systems administration, Facilities management, Vendor management, Asset management

Explore related opportunities