Fund Raising Specialist (UNIQ Business Process and Systems Specialist), P-3, Temporary Position, 364 days, Private Fund Raising and Partnerships, Rome, Italy, #00138104

Organizational Context

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. We are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

Job Purpose

The Fundraising Specialist will support markets in the implementation of product enhancements, bug resolution, and AI adoption in their Supporter Engagement Strategy (SES) systems from a business perspective. The goal is to ensure the platform is optimized for individual giving fundraising performance and standards. This role will also support the success of solutions for UNICEF offices. It requires close collaboration with markets to understand and document their requirements, identifying opportunities to simplify, streamline, and standardize new processes, functionalities, and agents. The overriding aim is to improve Individual Giving (IG) fundraising performance in both the short and long term. The specialist will also support delivery by working closely with support partners and participating in an Agile-based development framework, supporting design, testing, and training for new functionalities.

Responsibilities

As part of the Agile-based North Star (central) squad, the Fundraising Specialist will serve as the focal point for all markets in the ECA region, the Virtual Hub, and all National Committees utilizing this technology. Some specific support to other markets outside of this remit may also be required. Key tasks include refining business processes for maximum efficiency, prioritizing bugs or enhancement requests, ensuring data hygiene, and contributing to the overall optimization of the Salesforce platform for individual giving fundraising. This involves translating business needs into technical requirements, participating in user acceptance testing, and providing training and support to end-users. The role demands a proactive approach to identifying and resolving issues, as well as a commitment to continuous improvement of fundraising strategies and system functionalities.

Work Experience

A minimum of two years of relevant professional experience in fundraising, business analysis, systems implementation, or a related field is required. Experience with CRM systems, particularly Salesforce, and in Agile development environments is highly desirable.

Skills

Salesforce CRM, Business Process Analysis, Agile Development Framework, System Implementation, Data Hygiene, Bug Resolution, AI Adoption, Requirements Documentation, User Training, Fundraising Optimization, Stakeholder Collaboration, Problem-Solving

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