People and Culture Officer, NO-2, Fixed Term Position, Division of People and Culture, Policy, Compensation and Social Benefits, Outposted to Budapest #00122164

Organizational Context

UNICEF operates in over 190 countries, dedicated to saving children's lives, defending their rights, and helping them fulfill their potential. We are committed, passionate, and proud of our work, viewing the promotion of children's rights as a calling. UNICEF fosters career growth with diverse professional and personal development opportunities.

Job Purpose

The People and Culture Officer, at the NO-2 level, is crucial in supporting UNICEF staff and their families through sensitive and complex situations such as serious illness, disability, workplace injuries, and insurance claims. This role demands sound judgment, discretion, and a strong service orientation to manage a diverse and confidential workload. Success requires initiative, persistence, and proactive engagement with colleagues and partners across the UN system to find practical and compassionate solutions. Working with medical, legal, and HR professionals, the incumbent contributes to a specialized area of People and Culture, directly impacting staff wellbeing and the organization's duty of care, ensuring staff receive necessary assistance, protection, and guidance.

Responsibilities

Under the supervision of the Compensation and Social Benefits Manager, the People and Culture Officer provides support in managing a full range of Human Resources activities in line with UN Staff Regulations and Rules and UNICEF's policies. This includes coordinating with various UN entities such as DHMOSH, UNJSPF, HLIS, and UN ABCC. The role offers a unique opportunity to specialize in complex social benefits, compensation, and staff welfare matters, serving as a trusted focal point for sensitive cases requiring professionalism, empathy, confidentiality, and careful policy application. The incumbent must balance compassion with objectivity, ensuring timely and accurate case management in a fast-paced environment. Key duties involve preparing policy and operational advice, memos, and correspondence on social benefits, including Special Education Grant, Special Dependency Allowance, life insurance claims, and in memoriam/condolence messages. The officer will also liaise with the Global Shared Services Centre (GSSC) on systemic and operational HR policy development, implementation, and business practice simplification, particularly in medical entitlements.

Work Experience

A minimum of two years of relevant professional experience in human resources, with a focus on staff welfare, compensation, and benefits. Experience in an international organization or UN system is an asset.

Skills

Case Management, Policy Interpretation, HR Administration, Staff Welfare, Compensation and Benefits, Interpersonal Skills, Communication Skills, Problem-Solving, Confidentiality, Empathy, Attention to Detail, UN System Knowledge

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