Database & CRM Intern
Organizational Context
UNHCR, the UN Refugee Agency, is a global leader in providing protection and sustainable solutions for refugees. This internship is based in Mexico City, contributing to UNHCR's mission in Mexico. The role supports the organization's efforts in managing critical data and enhancing stakeholder relationships through effective CRM systems.
Job Purpose
The Database & CRM Intern will support UNHCR's operations in Mexico by assisting in the management and maintenance of the organization's database and Customer Relationship Management (CRM) systems. This role is crucial for ensuring data integrity, facilitating efficient communication with stakeholders, and supporting programmatic activities. The intern will gain practical experience in data management, CRM administration, and contribute to the effective functioning of UNHCR's information systems. This position offers a unique opportunity to understand the complexities of humanitarian data management and its impact on refugee assistance and protection efforts within a dynamic international organization.
Responsibilities
The Database & CRM Intern will be responsible for assisting in the daily operations of UNHCR's database and CRM systems. This includes data entry, data cleaning, and ensuring the accuracy and completeness of information related to refugees, partners, and donors. The intern will support the generation of reports and dashboards to visualize key data trends and support decision-making processes. They will also assist in maintaining the CRM system, including updating contact information, tracking communications, and supporting the implementation of new features or improvements. Furthermore, the intern will help in troubleshooting basic database and CRM issues, escalating complex problems to senior staff. They will contribute to the development and maintenance of user guides and documentation for the database and CRM systems. The role involves collaborating with various teams to gather data requirements and ensure the systems meet their needs. Additionally, the intern may be involved in user training sessions and providing support to staff on database and CRM functionalities. This position requires meticulous attention to detail and a commitment to upholding data privacy and security standards.
Work Experience
No prior work experience is required, but any experience with database management, CRM software, or data analysis is considered an asset.
Skills
Data entry Data cleaning Report generation CRM administration Database maintenance Troubleshooting User support Data analysis Attention to detail Communication Teamwork Microsoft Office Suite