Protection Case Management Assistant

Organizational Context

UNHCR, the UN Refugee Agency, is mandated to lead and coordinate international action to protect refugees and resolve refugee problems worldwide. Its primary purpose is to safeguard the rights and well-being of refugees. UNHCR also has a mandate to help people achieve durable solutions, which means helping them to find a safe place to live, a job and a home, or to return to their home country voluntarily.

Job Purpose

The Protection Case Management Assistant will support the Protection Unit in delivering essential case management services to persons of concern. This involves assisting in the identification, registration, and follow-up of vulnerable individuals and families, ensuring their protection needs are met. The role requires close collaboration with protection officers and other UNHCR staff, as well as implementing partners, to provide timely and appropriate support. The assistant will contribute to maintaining accurate case files, documenting interventions, and reporting on case management activities. This position is crucial for ensuring that UNHCR's protection mandate is effectively implemented at the field level, providing direct assistance and support to those most in need.

Responsibilities

Under the direct supervision of the Protection Officer, the Protection Case Management Assistant will be responsible for a range of activities aimed at supporting persons of concern. This includes assisting in the identification and registration of vulnerable individuals and families requiring protection assistance, conducting initial assessments to understand their needs, and referring them to appropriate services. The assistant will maintain detailed and confidential case files, ensuring all documentation is accurate and up-to-date. They will also support the implementation of case management plans, monitor progress, and follow up on cases to ensure timely resolution. This involves liaising with internal UNHCR units and external partners, including NGOs and government agencies, to coordinate service delivery and advocate for the rights of persons of concern. The role also entails assisting in the preparation of reports on case management activities, identifying trends and challenges, and contributing to the overall protection strategy. The assistant may also be involved in community outreach activities to raise awareness about protection issues and available services.

Work Experience

At least one year of relevant work experience in humanitarian aid, social work, or protection-related activities, preferably within a refugee or displacement context.

Skills

Case management Protection principles Vulnerable individuals identification Needs assessment Referral pathways Confidentiality Documentation Reporting Interpersonal skills Communication skills Teamwork Attention to detail

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