Registration Assistant

Organizational Context

The Registration Assistant is part of the registration team, supervised by a senior colleague reporting to the Registration Officer. The role supports registration activities, reception, filing, and data management. The incumbent responds to queries from asylum seekers and refugees about UNHCR procedures, rights, and entitlements, liaising with protection staff and partners for timely referrals and potentially providing interpretation/translation services.

Job Purpose

The Registration Assistant's primary purpose is to support all registration-related activities within UNHCR, ensuring accurate and efficient data management and direct interaction with asylum seekers and refugees. This involves conducting registration interviews according to Standard Operating Procedures (SOPs) and registration standards, and responding to inquiries regarding UNHCR's registration processes, as well as the rights and entitlements of individuals. A key aspect of the role is maintaining up-to-date records and data for all registration cases. The assistant also plays a crucial role in identifying individuals with specific needs and ensuring their timely referral for necessary protection follow-up. Furthermore, the position requires collaboration with protection staff and partners to facilitate the delivery of assistance and programming, including the provision of identity and entitlement documentation. The role may also involve providing interpretation and translation services when required, and referring cases to other relevant units or implementing partners. The Registration Assistant is expected to contribute to risk management and opportunity identification within their area of responsibility, ensuring risk-based decision-making and escalating concerns to supervisors.

Responsibilities

The Registration Assistant is responsible for conducting registration interviews in strict adherence to local Standard Operating Procedures (SOPs) and established registration standards. They must respond accurately to queries from asylum seekers and refugees concerning UNHCR's registration procedures, their rights, and entitlements. Maintaining precise and current records and data for all individual registration cases is a core duty. The assistant is tasked with identifying persons with specific needs and ensuring their prompt referral for necessary protection follow-up. Collaboration with protection staff and/or partners is essential for the delivery of assistance and programming, which includes providing identity and entitlement documentation. The role may require acting as an interpreter and translator when necessary. Referrals of cases to other units within the office and to implementing partners are also part of the responsibilities. The Registration Assistant must support the identification and management of risks, seeking opportunities that impact objectives in their area of responsibility, and ensuring that decision-making is risk-based. They are also responsible for raising risks, issues, and concerns to a supervisor or relevant colleagues. Performing other related duties as required is also expected.

Work Experience

A minimum of 1 year of relevant experience is required for candidates with a High School Diploma. Experience working with UNHCR's proGres software is desirable.

Skills

Registration interviews Data management Record keeping Identifying specific needs Referral to protection Collaboration with protection staff Interpretation Translation Risk management Computer literacy

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