Protocol and Admin Service Intern
Organizational Context
The UN Common Back Office (CBO) in Hanoi provides operational support services to UN agencies. This internship offers a 6-month opportunity to support CBO's daily operations and workflow, reporting to the Administrative Associate under the CBO Manager. UNDP values diversity, equity, and inclusion, encouraging applications from all backgrounds.
Job Purpose
This internship aims to provide a motivated individual with practical experience in supporting the daily operations and workflow of the UN Common Back Office (CBO) in Hanoi. The intern will assist with a range of administrative and protocol activities, contributing to the efficient functioning of the office and its service delivery to UN agencies. This role is designed to offer hands-on learning in operational support, administrative tasks, and inter-agency coordination within a UN environment, fostering professional development and a deeper understanding of UNDP's mission and operational framework.
Responsibilities
The intern will assist with daily operations of the SD Front Desk and protocol activities, including managing service requests via phone, email, and the Service Delivery Platform. Key duties involve responding to and routing requests, recording information, and extracting data from the online tracking system. Responsibilities also include visitor registration and entry into the security system, supporting conference and meeting services, and preparing access data for daily reports. Additionally, the intern will aid in communication with users and teams, assist with filing and database updates, provide logistical support for protocol activities, and help with general CBO administrative tasks such as stationery management, inventory, and ad-hoc translation.
Work Experience
No specific prior work experience is explicitly required for this internship. However, familiarity with database software and adequate data-entry skills are beneficial. The ability to verify and correct inaccurate data in a database is also noted as a valuable skill.
Skills
Proficiency in MS Word and Excel. Familiarity with database software and data-entry skills. Ability to verify and correct data. Image/video processing familiarity is an advantage. Strong communication and organizational abilities are implied through the duties.