Stagiaire ICT

Organizational Context

The United Nations Development Programme (UNDP) in Cameroon is seeking an ICT Intern to provide technical support to the UNDP Cameroon Country Office and associated entities, including Projects, UN Clinic, UNDSS, and RCO. This role operates under the supervision of the ICT Support Associate, contributing to the smooth functioning of the office's IT infrastructure and user support.

Job Purpose

The ICT Intern will provide essential technical support to the UNDP Cameroon Country Office and its affiliated entities. This includes assisting with the installation, configuration, administration, and maintenance of ICT infrastructure and equipment, ensuring system security, and managing IT inventory. The role also involves providing helpdesk support to staff, assisting with the use of IT equipment and software, and supporting virtual meetings and teleconferences. The intern will gain practical experience in IT operations within a UN environment, contributing to the efficiency and effectiveness of the office's technological resources and user support services.

Responsibilities

The ICT Intern will be responsible for installing, configuring, and administering ICT infrastructure according to established standards. This includes maintaining, troubleshooting, and repairing ICT equipment, as well as implementing and maintaining ICT security measures, such as virus protection. The intern will also manage the ICT equipment inventory and administer and update software. Additionally, the role involves providing user support through a helpdesk function, offering training and assistance on IT equipment and software like Ms Office 365, One Drive, and Zoom. Support will also be provided for meetings and teleconferences using platforms like Zoom and Ms Teams, including the setup of IT equipment.

Work Experience

A good understanding of user technical support is required. Familiarity with Microsoft systems and programs (Windows 10, Ms Office 365, Outlook, One Drive, SharePoint) is an asset. Knowledge of video conferencing tools (Zoom, Ms Teams), IT security (firewalls, antivirus, backup/disaster recovery), and computer hardware/software troubleshooting is also beneficial.

Skills

Teamwork, good interpersonal skills, dynamism, enthusiasm, report writing, documentation, respect for diversity, professionalism, integrity, and the ability to work efficiently in a multicultural environment.

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