Auxiliar ICT

Organizational Context

The United Nations Development Programme (UNDP) in Honduras supports national efforts to address development challenges through innovative policy, finance, and program advisory services. It fosters partnerships with diverse societal actors committed to the Sustainable Development Goals. The Operations Unit, specifically the Technology area, requires professional staff to integrate into the operations team and contribute to various UNDP programs and projects.

Job Purpose

The ICT Assistant provides first-level technical support, preventive and corrective maintenance, and hardware/software assistance to UNDP Honduras users. This role supports IT asset management and operational ICT tasks to ensure the continuity and quality of services. The position operates under the direct guidance and supervision of the ICT Associate, contributing to the efficient functioning of the office's technology infrastructure and user support.

Responsibilities

Provide first-level technical support, both in-person and remotely, to office users. Manage and track incidents through the corporate platform (UNAll). Configure, update, and troubleshoot laptops, printers, IP phones, and mobile devices. Assist with staff onboarding and offboarding, including system access, equipment setup, and IT inductions. Offer basic support for LAN/WiFi networks, diagnosing connectivity issues, checking network points, and verifying hardware. Coordinate with internet providers and external technical services as needed. Provide operational backup for videoconferencing equipment and meeting rooms. Maintain and update the IT asset inventory, conduct physical audits, and generate reports. Support processes for equipment disposal, transfer, or renewal. Ensure the installation of patches, antivirus software, encryption, and corporate policies, reporting any identified incidents or risks.

Work Experience

Applicants with a university degree (or equivalent) in a relevant field of study do not require professional work experience. Alternatively, a minimum of 3 years of experience in technical support or help desk roles is required for candidates with a secondary education.

Skills

IT Customer Service, IT Security Management, Network, Communications, and Infrastructure Management, Systems Thinking, Knowledge Facilitation, Client Satisfaction/Management.

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