ICT Associate [open To Internal And External Applicants]

Organizational Context

The UNDP Regional Centre for Europe and the CIS serves as an advisory hub, providing policy and programmatic support for development activities in the region. The ICT team is integral to the centre's operations, driving digital transformation to enhance efficiency and value delivery. This role operates within the ICT team, supporting the ICT Specialist in delivering ICT services and technical support.

Job Purpose

The ICT Associate is responsible for the execution of ICT services within the Regional Centre, implementing ICT management systems and strategies, and providing daily technical support to users. This role involves advising on new technologies to boost productivity, promoting a client-oriented approach, and potentially supervising ICT support staff. The position collaborates closely with various teams and HQ staff to resolve complex ICT issues, ensuring the smooth functioning of hardware, software, and network infrastructure, and contributing to the organization's digital transformation efforts.

Responsibilities

Key responsibilities include ensuring the implementation of ICT strategies and new technologies, adhering to corporate standards, and contributing to ICT policies and procedures. This involves conducting market research for technology upgrades, advising on ICT equipment procurement, and supporting the development of the annual ICT plan, including business continuity and disaster recovery. The role also ensures the effective functioning of hardware and software, performing technical maintenance and repairs. Additionally, it provides automation and digitalization support for operations and programmes, develops new automation tools, and improves business processes using AI and web-based systems. Efficient network administration, including monitoring, security, backup, and troubleshooting, is crucial. The role also facilitates knowledge building and sharing within the office, organizing training and synthesizing best practices.

Work Experience

A minimum of 7 years of relevant experience with a high school diploma, or 4 years with a bachelor's degree, is required. This experience should encompass network administration, operations, web design, technical support for hardware/software or cloud ERP environments, telecommunications, database applications, web-based management systems, and cloud infrastructure. Experience with user-centered designs, research, and testing is also required. Relevant certifications (CCNA, MSCA, MCSE, MCP, Azure MD-102) and prior UN experience are advantageous.

Skills

Proficiency in IT customer support, network and infrastructure management, and digital awareness. Ability to manage projects, ensure client satisfaction, and work with data. Experience with various operating systems (Windows, Apple OS), Microsoft Office, cloud platforms (Azure), and network devices (Cisco routers/firewalls) is desirable. Familiarity with AI tools, VoIP, and open-source applications is also beneficial.

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