Communication And Collaboration Engineer Internship (readvertised)

Organizational Context

The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in New York supports UNDP Country Offices globally with ICT solutions. This internship offers a dynamic, international environment with exposure to partners from over 170 countries. The unit operates with a dynamic and informal atmosphere, expecting interns to be vital team members contributing to global development efforts.

Job Purpose

This internship within the UNDP's ITM unit in New York aims to enhance the academic and professional development of passionate students. The intern will contribute to global development efforts by supporting ICT solutions for UNDP Country Offices. The role involves hands-on tasks in communication and collaboration technologies, providing opportunities to gain practical experience, develop leadership qualities, and build international connections with UN staff and other interns. The program is designed to complement academic studies and foster socially responsible, innovative, and environmentally conscious leaders.

Responsibilities

The intern will manage telephone requests and cell phone ordering processes. Key duties include supporting the Video Conferencing service for UNDP offices, collaborating with ICT managers to resolve live call issues, scheduling conferences, and testing/deploying software and firmware updates for video codecs. Responsibilities also encompass monitoring conference performance via a cloud portal, taking corrective actions for identified issues, and participating in the integration of new sites. This includes updating documentation and training local support staff. Additionally, the intern will provide guidance and training to staff on MS Teams and Zoom, aiming to reduce errors and suggest improvements, and will be involved in preparing and publishing internal documentation and knowledge base articles.

Work Experience

While specific work experience is not explicitly detailed as a primary requirement, the role benefits from familiarity with planning and executing events, producing in-person, virtual, and hybrid events, and experience navigating team changes. Experience with gathering, consolidating, and analyzing data from various sources is considered an advantage.

Skills

Proficiency in MS Teams and Zoom communication tools. Excellent verbal and written communication skills. Ability to handle confidential information discreetly. Strong organizational skills with attention to detail. Capacity for multi-tasking, prioritizing workload, and meeting deadlines. Familiarity with planning and executing events in a large organization. Experience producing in-person, virtual, and hybrid events. Ability to contribute positively to a team environment.

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