UN Women ICT Associate, Nairobi, KENYA, NPSA-6 Nairobi, Kenya Posting Date06/19/2026 Trending

Organizational Context

UN Women is establishing a new Global Office in Nairobi, Kenya. The ICT Associate will be part of the global ICT helpdesk team, providing local technical support for the Nairobi office. This role ensures timely and reliable IT assistance, focusing on hands-on helpdesk support, infrastructure maintenance, and user engagement, in coordination with regional and global ICT teams.

Job Purpose

The ICT Associate will serve as the primary local ICT support resource for the new UN Women Global Office in Nairobi. This role is crucial for ensuring that personnel receive timely and reliable technical assistance, enabling smooth operations. The Associate will manage local helpdesk support, maintain infrastructure, and engage users, working closely with regional and global ICT teams to resolve incidents and maintain compliance with corporate standards.

Responsibilities

Provide first-contact resolution for ICT incidents via various channels, logging all interactions. Investigate, diagnose, and resolve common hardware, software, and connectivity issues, escalating complex problems as needed. Offer first-level support for corporate applications like Quantum ERP and Microsoft 365. Install and configure standard ICT hardware and software, implementing security measures and system updates. Monitor local network environments and troubleshoot connectivity issues. Maintain a comprehensive inventory of ICT assets and support local procurement. Deliver training on computing tools and contribute to knowledge management. Serve as the local ICT point of contact, managing user accounts and liaising with global teams and local service providers. Provide audiovisual conferencing support for meetings and events.

Work Experience

A minimum of six years of progressive experience in ICT helpdesk support, desktop administration, and end-user services is required (or three years with a Bachelor's degree). Experience with Microsoft 365, ITSM ticketing tools, basic network troubleshooting, and audiovisual conferencing platforms is essential. Experience with SharePoint, ERP systems, and within the UN system is desirable.

Skills

ICT Helpdesk Support, Desktop Administration, End-User Services, Microsoft 365 Support, ITSM Ticketing Tools, Network Troubleshooting, IT Asset Management, Audiovisual Conferencing Support, Training Delivery, Knowledge Management, User Account Management.

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