Information Systems Assistant
Organizational Context
The United Nations Support Office in Haiti (UNSOH) provides support to key Haitian entities and international organizations, including the Gang Suppression Force, BINUH, HNP, and OAS. This temporary position is within the Field Technology Section in Santo Domingo, reporting to the Chief of Section or a designated officer.
Job Purpose
The Information Systems Assistant serves as a primary point of contact for ICT incidents and service requests, managing and resolving issues for mission personnel. This role involves troubleshooting hardware, software, and network problems, performing system administration tasks, and providing technical guidance. The assistant supports the installation, configuration, and maintenance of ICT infrastructure, ensuring operational continuity and adherence to service level agreements. Additionally, the role contributes to ICT asset management, system monitoring, security compliance, and documentation, aiming to improve operational efficiency and user support within UNSOH.
Responsibilities
The Information Systems Assistant is responsible for providing comprehensive ICT support, including managing the Service Desk and user requests, troubleshooting hardware, software, and connectivity issues, and escalating complex problems. Key duties involve systems administration, such as installing, configuring, and maintaining desktop computers, laptops, mobile devices, and peripherals, as well as managing user accounts and permissions. The role also includes supporting network and telecommunications infrastructure, maintaining accurate ICT asset inventories, and ensuring compliance with security policies. Furthermore, the assistant will prepare technical documentation, monitor system performance, assist with business continuity procedures, and coordinate with external vendors for services and repairs.
Work Experience
A minimum of five years of progressive experience in IT support, network administration, or related fields is required. Experience within the UN system or similar organizations, and with enterprise service management platforms, ICT asset management, Active Directory, Microsoft 365, network infrastructure, and endpoint security solutions is desirable.
Skills
Professionalism, Teamwork, Client Orientation, technical skills, troubleshooting, system administration, network support, ICT asset management, documentation, reporting, vendor coordination.