PROGRAMME MANAGEMENT OFFICER

Organizational Context

The United Nations Joint Staff Pension Fund (UNJSPF) provides retirement, death, disability, and related benefits to over 90,000 beneficiaries and 130,000 participants across 25 member organizations. The Pension Administration (UNJSPF-PA) has approximately 282 staff across four duty stations. This role is within the Business Transformation Unit (BTU), which supports the Pension Administration's vision of delivering outstanding global service through strategic transformation and innovation.

Job Purpose

The Programme Officer will report to the Chief of the Business Transformation Unit (BTU) and contribute to the Pension Administration's goal of delivering outstanding global service. This role involves participating in the development, implementation, and evaluation of programmes and projects, monitoring progress, and identifying solutions for improvement. The officer will conduct research, analyze information from diverse sources, and assist in policy development. A key aspect is supporting the continuous improvement and re-engineering of business processes using lean principles, identifying appropriate key performance indicators, and preparing various written outputs. The role also includes providing substantive support for meetings, conducting outreach activities, and coordinating budget and funding activities. The officer will utilize data visualization methods to enable data-driven planning and decision-making, ensuring efficient service delivery to clients and stakeholders.

Responsibilities

The Programme Officer will participate in the development, implementation, and evaluation of assigned programmes and projects, monitoring progress and identifying issues for corrective action. Responsibilities include conducting consulting assignments, facilitating workshops, and developing action plans for change management. The role involves researching and analyzing information from diverse sources, assisting in policy development, and supporting the continuous improvement and re-engineering of business processes using lean principles. The officer will design and analyze survey initiatives, prepare various written outputs such as background papers and reports, and provide substantive support for meetings and conferences. Additionally, the role entails coordinating budget and funding activities, preparing related documents, and collecting/analyzing data for insights using data visualization methods to support planning and decision-making. The officer will also perform other duties as required.

Work Experience

A minimum of five years of progressive experience in business process re-engineering, lean methodologies, automation, business analysis, change management, or project/programme management is required. At least two years of experience in financial services, pension administration, or a related industry is also required. Experience within the UN system is desirable.

Skills

Professionalism, Communication, Planning and Organizing, Creativity, Data Analysis, Research, Problem-Solving, Change Management, Lean Methodologies, Project/Programme Management.

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