Human Resources Officer (Services) - Fixed term- Human Resources Department - FO West Bank For Internal Candidates Only- Grade

Organizational Context

The United Nations Relief and Works Agency (UNRWA) is a UN entity established in 1949, mandated to assist and protect approximately 5.8 million registered Palestine refugees across Jordan, Lebanon, Syria, West Bank, and Gaza. UNRWA provides essential services including education, healthcare, and social services, operating as the largest UN operation in the Middle East with over 30,000 staff. This role reports to the Senior Human Resources Officer (Services) and supervises other personnel.

Job Purpose

This Human Resources Officer (Services) role is crucial for managing HR services and activities within a designated portfolio. The incumbent will provide essential supervision, coaching, and technical guidance to assigned staff, ensuring efficient allocation of work. Key responsibilities include overseeing the appointment and management of various staff categories (temporary assistants, casual laborers, etc.), processing all types of leave, dependency allowances, retirements, and separations. The role ensures strict compliance with UNRWA's rules, regulations, policies, and directives. Additionally, the position involves overseeing Group Medical Insurance operations, authorizing and approving personnel action forms and HR transactions, and preparing statistical HR reports. The role also includes relieving other HR Officers during their absence and performing other assigned duties, contributing to the effective functioning of the Human Resources Services Division.

Responsibilities

Manage HR services and activities for an assigned portfolio, including supervision, coaching, and technical training for staff. Oversee the appointment records of new staff, temporary assistants, casual laborers, Limited Duration Contracts, and Individual Service Providers. Administer all types of leave, dependency allowances, staff retirements, and separations, ensuring compliance with agency regulations. Oversee Group Medical Insurance operations. Review and approve Personnel Action Forms, related documents, and HR Management transactions for entitlements and movements, including payroll elements, separation benefits, provident fund, and GMI. Prepare statistical and other HR reports for the assigned portfolio. Provide relief to other HR Officers in the division during their absence. Perform other duties as assigned by the supervisor.

Work Experience

Requires five years of relevant experience in human resource management within an international, governmental, or commercial organization, including three years of supervisory experience. Excellent knowledge of MS Office applications, the internet, and office technology equipment is also required. Residency in or near the West Bank/Jerusalem and holding a relevant ID is desirable.

Skills

Core Competencies: Communication, Working with People, Drive for Results. Functional Competencies: Leading and Supervising, Relating and Networking, Analyzing, Planning and Organizing, Coping with Pressure and Setbacks. Experience in a unionized environment is a plus.

Explore related opportunities