Intern - ICT Support Services

Organizational Context

The Office of the High Commissioner for Human Rights (OHCHR) is a UN entity dedicated to promoting and protecting human rights worldwide. This internship role is within the ICT Support Services, contributing to the operational efficiency of the office by ensuring reliable technology infrastructure and user support.

Job Purpose

The purpose of this internship is to provide hands-on experience in ICT support within a United Nations setting. The intern will assist in maintaining and improving the technological infrastructure, ensuring smooth operations for staff. This role contributes to the OHCHR's mission by enabling effective communication and data management through robust IT services, supporting the delivery of human rights programs globally.

Responsibilities

Key responsibilities include providing first-level technical support to users via help-desk requests, assisting with the configuration and preparation of ICT equipment, and supporting the monitoring of IT supplies. The intern will also aid in software installation and updates, basic user support for institutional tools, and maintaining the IT equipment inventory. Additional duties involve preparing records for IT assets, compiling statistics and reports on IT services, and performing basic preventive maintenance on office equipment, all under the guidance of the supervisor.

Work Experience

No professional work experience is required for this UN Internship Programme. However, candidates with experience in troubleshooting basic technical issues, providing user support, and handling ICT equipment are desirable. Familiarity with common office software (e.g., Office 365), operating systems, and institutional tools is considered an asset.

Skills

Problem-solving, user support, technical troubleshooting, ICT equipment handling, familiarity with Office 365, operating systems, and institutional tools. Fluency in Spanish is required; knowledge of English is advantageous.

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