INFORMATION SYSTEMS OFFICER (Temporary Job Opening)

Organizational Context

This position is within the Automated System for Customs Data (ASYCUDA) Programme, part of the Division on Technology and Logistics (DTL) at the United Nations Conference on Trade and Development (UNCTAD). Located in Moroni, Comoros, the Information Systems Officer reports to the ASYCUDA Regional Coordinator for French-speaking countries in Africa.

Job Purpose

The Information Systems Officer will provide essential technical assistance and support to National Customs Services (NCS) and National Project Teams (NPT) under the ASYCUDA Programme. This role involves managing projects from feasibility studies through to implementation of moderately complex systems, and contributing to the development of new applications. The officer will analyze user requirements, translate them into technical specifications, and ensure seamless integration of systems. Responsibilities include maintaining, upgrading, and troubleshooting existing ASYCUDA systems, developing proprietary programs like Single Windows, and ensuring data security. The role also encompasses testing, developing training materials, and providing user support and guidance.

Responsibilities

Manage projects including feasibility studies, systems analysis, design, development, and implementation of moderately complex systems. Develop detailed system specifications and user documentation for ASYCUDA systems. Provide expert advice to National Customs Services and Project Teams, analyzing user needs and translating them into new applications, while addressing system integration issues. Maintain, upgrade, and enhance existing ASYCUDA user systems, troubleshoot problems, and offer ongoing user support. Develop and maintain ASYCUDA proprietary programs, such as Single Windows, ensuring integration and data security. Organize and execute unit and integrated testing, and assist users with acceptance testing. Create customs training materials, operating manuals, and user guides, and train staff on assigned systems. Develop disaster recovery plans and ensure appropriate training for responsible personnel. Contribute to reports and papers on systems-related topics, requirements, and strategy. Provide guidance and supervision to junior staff and consultants.

Work Experience

A minimum of five years of progressive experience in planning, design, development, implementation, and maintenance of computer information systems is required. Experience in customs and international trade digitalization, system deployment, development, and support is also necessary. Desirable experience includes prototyping and implementing complex customs IT systems, delivering training within governmental organizations, working in an international environment, and technical ICT programming with Java, Linux, and Oracle.

Skills

Professionalism in IT/information management, systems analysis, database design, and programming for customs digitalization. Proficiency in multiple programming languages and analysis techniques (structured/object-oriented design, scripting, query languages). Strong analytical and problem-solving skills for system development and implementation. Knowledge of interactive systems and IT strategy. Teamwork and collaboration. Technological awareness and ability to apply new technologies.

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