Intern/Volunteer - Travel and Visa Unit-Local /International

Organizational Context

The United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) Administration & Support Services - Headquarters Amman provides essential operational and administrative support. The Travel and Visa Unit specifically manages official travel documentation for UNRWA personnel, ensuring policy and host government compliance. This internship supports the unit's document management and archiving efforts.

Job Purpose

This internship aims to provide students or recent graduates with practical experience in administrative support, records management, and document control within an international organization. The intern will support the Travel and Visa Unit in digitizing, organizing, and maintaining travel documentation. This role contributes to enhancing the efficiency of records management, improving data quality, and supporting decision-making through better accessibility of travel records and operational data. The position also involves assisting with process improvement initiatives and operational projects.

Responsibilities

Support the digital transformation and records management of the Travel and Visa Unit by organizing, validating, and maintaining electronic information according to standards. Assist in reviewing operational data to improve data quality and reporting accuracy. Contribute to developing and documenting business processes, SOPs, and workflows. Aid in business process automation by assisting with mapping, requirements gathering, and testing digital solutions. Provide analytical and coordination support for operational projects, including meeting documentation and action point monitoring. Help maintain operational dashboards and performance indicators. Conduct research on administrative best practices and process optimization. Handle official information with professionalism, confidentiality, and integrity. Perform other assigned administrative support tasks.

Work Experience

No prior professional work experience is required for this internship. However, previous coursework, internships, or project work related to facilities management, logistics, or property administration is considered desirable. A field of study closely related to the internship is required.

Skills

Analytical thinking and problem-solving skills. Excellent communication and interpersonal skills. High proficiency in Microsoft Office (Word, Excel, PowerPoint). Attention to detail and ability to manage multiple tasks. Demonstrated organizational and coordination abilities. Fluency in English (written and spoken). Writing skills.

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