Information Technology Intern

Organizational Context

The Regional Service Centre in Entebbe (RSCE), established in 2010, provides efficient, client-oriented services to UN entities. It supports human resources, finance, transport, and ICT. This internship is within the Operations Unit of the Regional Field Technology Service (RFTS) at RSCE, reporting to the Chief of Unit.

Job Purpose

This internship offers exposure to the UN Entebbe Campus network and broader ICT strategies within the Regional Service Centre (RSCE). The intern will gain practical ICT support and service delivery skills, becoming familiar with various technology tools and platforms. The role contributes to streamlining business processes through automation, supporting end-users with technical issues, and developing user documentation, thereby enhancing the efficiency and effectiveness of ICT operations within the RSCE.

Responsibilities

The intern will job shadow in various ICT units, including operations, project management, automation, business relationship management, administration, and data analytics. Key duties involve assisting the ICT team in analyzing workflow requirements and automating repetitive tasks using tools like Power Automate to improve efficiency. The intern will also provide support to end-users for application, device, and network issues, and create comprehensive user documentation to aid understanding and utilization of ICT systems. Additional responsibilities include performing other assigned duties under supervisor guidance.

Work Experience

No prior work experience is required for this internship. However, desirable experience includes knowledge of drone operation, Microsoft 365, Microsoft Power Platform (Power Apps, Power Automate), ITIL, and PRINCE2 methodologies.

Skills

Professionalism, Teamwork, Planning & Organizing, ICT support, Service delivery, Workflow analysis, Automation (Power Automate), End-user support, Documentation, Microsoft 365, Microsoft Power Platform, Drone operation, ITIL, PRINCE2.

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