DIOS Investigations Division Intern - Reporting, Data Management and Intake Support

Organizational Context

The United Nations Relief and Works Agency for Palestine Refugees (UNRWA) is a UN agency mandated to assist and protect Palestine Refugees. The Investigations Division (DIOS) within UNRWA conducts investigations and provides related support. This internship is within the DIOS Investigations Division at Headquarters Amman, supporting reporting, data management, and intake processes.

Job Purpose

This internship aims to provide practical support to the Investigations Division (DIOS) at UNRWA Headquarters Amman, focusing on enhancing reporting, data management, and intake processes. The role will assist in organizing, verifying, compiling, and presenting information crucial for investigative intake, case monitoring, and management reporting. By supporting these functions, the intern will contribute to the division's efficiency and effectiveness. This assignment offers valuable exposure to professional investigative support work within a United Nations oversight context, allowing the intern to gain practical understanding of confidentiality, documentation standards, data quality, and reporting discipline in a structured information management environment.

Responsibilities

The intern will support the Investigations Division (DIOS) in reporting, data management, and intake activities under the guidance of designated staff. Key duties include maintaining and updating intake, case-tracking, and reporting tools; reviewing, organizing, and consolidating intake-related information and documentation; and preparing statistical summaries, tables, dashboards, and briefing notes. The role also involves supporting data quality checks for accuracy and completeness within tracking systems, organizing documents according to confidentiality and record-keeping requirements, and providing administrative and analytical support for intake, reporting, and data management tasks as needed.

Work Experience

No specific work experience is explicitly required for this internship. However, the role involves supporting data management and reporting functions, suggesting that prior exposure to such tasks or relevant academic projects would be beneficial. Familiarity with Microsoft Office applications, particularly Excel and Word, is expected, with experience in data visualization or case-management tools being a plus.

Skills

• Strong drafting, organizational, and analytical skills. • Ability to handle sensitive information with discretion, integrity, and respect for confidentiality. • Good working knowledge of Microsoft Office (Excel, Word). • Familiarity with data visualization or case-management tools (desirable). • Professionalism, integrity, and respect for confidentiality. • Strong communication and interpersonal skills. • Attention to detail and ability to organize information accurately. • Ability to work collaboratively in a multicultural environment.

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