National Consultant on Mystery Shopping and Complaint Investigation Capacity Building

Organizational Context

The United Nations Office on Drugs and Crime (UNODC) seeks a National Consultant to deliver a training program on Mystery Shopping and Internal Investigation for the Supreme Court’s Supervisory Agency in Indonesia. This role supports UNODC's mandate to combat corruption and enhance the capacity of national institutions.

Job Purpose

The National Consultant will develop and deliver a comprehensive five-day training program on mystery shopping, surveillance, information collection, evidence gathering, and reporting for approximately 20 agents of the Supreme Court’s Supervisory Agency. The purpose is to enhance their investigative skills and capacity to conduct internal investigations effectively. This includes designing training materials, facilitating sessions, conducting field simulations, administering assessments, and providing a final report with observations and recommendations for future capacity-building initiatives, ultimately contributing to improved anti-corruption efforts within the Indonesian judiciary.

Responsibilities

Develop and submit a comprehensive training program, including agenda, presentations, practical exercises, case studies, role-play scenarios, and participant handouts on mystery shopping, surveillance, information collection, evidence gathering, and reporting. Deliver a five-day training program for approximately 20 mystery shopper agents, incorporating classroom sessions, operational planning, field simulations, and debriefing. Design and administer pre- and post-training assessments to evaluate participant learning. Facilitate and evaluate participant performance during field exercises, providing constructive feedback. Develop and submit a final report detailing training activities, methodology, participant performance, assessment results, key observations, lessons learned, and recommendations for future capacity-building initiatives.

Work Experience

A minimum of 5 years of relevant professional experience in intelligence and investigations, law enforcement, anti-corruption agencies, judicial oversight, internal audit, or internal affairs is required. Experience in developing training programs on mystery shopping, investigations, surveillance, intelligence collection, integrity monitoring, or anti-corruption compliance is desirable. Experience working with government institutions, judicial bodies, or international organizations is also desirable.

Skills

Mystery shopping, surveillance, information collection, evidence gathering, reporting, training program development, training delivery, assessment design and administration, performance evaluation, report writing, communication skills (English and Bahasa Indonesia), experience with government institutions, judicial bodies, anti-corruption agencies, or international organizations.

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