CHIEF OF SECTION, INFORMATION SYSTEMS AND TELECOMMUNICATIONS

Organizational Context

The United Nations Support Office in Haiti (UNSOH) provides support to the Gang Suppression Force, the UN Integrated Office in Haiti, the Haitian National Police, and the Haitian Armed Forces. UNSOH also delivers technical assistance to the Organization of American States. This temporary role is based in Port-au-Prince within the Office of the Director of Mission Support, reporting to the Chief of Operations and Resource Management.

Job Purpose

The Chief of Section, Information Systems and Telecommunications, P-5, is responsible for conceptualizing and overseeing the design and implementation of major systems initiatives to support digital transformation, resilience, and scalable service delivery. This role provides authoritative technical and policy advice to senior managers on systems provisioning, data center/cloud hosting, network operations, and collaboration technologies. The incumbent leads and directs a team of information systems and telecommunications officers, manages IT infrastructure procurements, and ensures the development of standards and procedures for a stable and effective systems environment. The position also involves developing innovative solutions to complex problems and ensuring data accessibility and integration for informed planning and decision-making.

Responsibilities

Conceptualize, strategize, and oversee the design and implementation of major systems initiatives for digital transformation, resilience, and scalable service delivery. Provide expert technical and policy advice to senior management on systems provisioning, data center/cloud hosting, network operations, and collaboration technologies. Lead and manage a team of information systems and telecommunications officers, including planning, coaching, and staff development. Manage procurements for IT infrastructure and related systems, including needs assessments, bid preparation, and contract negotiation. Oversee onsite user support services, and develop standards, procedures, and practices for a stable systems environment. Prepare and monitor budgets, work programs, and spending plans. Develop innovative solutions for critical organizational challenges and ensure data is collected, analyzed, and shared effectively for planning and decision-making.

Work Experience

A minimum of ten years of progressive experience in planning, design, development, implementation, and maintenance of computer information systems is required. This includes at least five years managing large-scale ICT systems and digital transformation initiatives in international or UN organizations. Experience in establishing ICT support in challenging environments, performing security assessments, managing stakeholder relationships, and overseeing ICT budgets and procurement is also required. Experience with modern technology stacks, data analytics, and managing multicultural teams is desirable.

Skills

Systems design, development, management, implementation, and maintenance of complex information systems. Strategic and conceptual analytical capacity. Knowledge of computer languages and development paradigms. Ability to advise senior management on complex systems development. Strong negotiation and influencing skills. Data analysis and interpretation. Professionalism, planning, organizing, accountability, and leadership. Judgment and decision-making.

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