Regional Credit Operations Manager-(Candidates who applied before, meet the post requirement are encouraged to re-apply)

Organizational Context

The United Nations Relief and Works Agency (UNRWA) is a UN organization established in 1949 to assist and protect approximately 5.8 million registered Palestine refugees across Jordan, Lebanon, Syria, the West Bank, and Gaza. UNRWA provides essential services including education, healthcare, and microfinance, operating as the largest UN entity in the Middle East with over 30,000 staff.

Job Purpose

This role is responsible for leading and overseeing microfinance operations within a designated region, reporting to the Chief, Field Microfinance Programme. The Manager will guide and support 3-6 Microfinance Branches, ensuring adherence to departmental strategies, industry standards, and regulatory frameworks to minimize risks and enhance profitability. The position involves developing operational plans, setting targets, monitoring performance, and contributing to strategic decision-making by providing insights and recommendations to senior management. The role also focuses on identifying business opportunities, resolving complex challenges, fostering knowledge transfer, and ensuring effective customer service and debt collection.

Responsibilities

Develop and implement operational plans for microfinance programs at the field level, aligning with departmental strategy and policy. Lead regional microfinance operations, providing guidance and technical support to branches, and ensuring compliance with standards and regulations to manage risks and improve profitability. Contribute to the development of operational procedures and manuals, and prepare comprehensive reports on credit operations, performance indicators, and risk assessments. Collaborate with branch managers to identify business opportunities, provide solutions to challenges, and facilitate best practice sharing. Analyze branch performance metrics and KPIs to drive productivity and profitability, ensuring product self-sufficiency. Develop staff capacity building plans, mentor staff, and ensure effective customer service and retention. Monitor and manage the collection of bad debts, analyzing trends to minimize the portfolio.

Work Experience

A minimum of seven years of progressively responsible experience in the management, administration, or development of credit operations or financial administration of loan programs is required. Experience in staff development and training is also necessary.

Skills

UN Core Values: Integrity, Professionalism, Respect for Diversity. Core Competencies: Communication, Working with People, Drive for Results. Additional Skills: Planning and Organizing, Relating and Networking, Analyzing, Leading and Supervising, Delivering Results, Managing Complexity and Change, establishing effective internal and external work relationships.

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