INFORMATION MANAGEMENT ASSISTANT

Organizational Context

The United Nations Office for the Coordination of Humanitarian Affairs (OCHA) is part of the UN Secretariat, responsible for coordinating humanitarian actors to ensure effective responses to emergencies. OCHA's mission involves mobilizing and coordinating principled humanitarian action, advocating for the rights of those in need, and promoting preparedness. This Information Management Assistant role is situated within OCHA's Information Systems Section in Nairobi, Kenya, reporting to the Editor.

Job Purpose

The Information Management Assistant plays a crucial role in ensuring the timely delivery of quality information during humanitarian crises. This involves curating key content, coordinating content management across different locations, and performing quality control and verification. The role supports the efficient resolution of client needs, ensuring critical information reaches stakeholders promptly. By facilitating streamlined workflows and improving content management processes, the assistant contributes to OCHA's ability to respond effectively, coordinate humanitarian efforts, and maintain the credibility and reliability of its information products, which are vital for the humanitarian community and the organization's reputation.

Responsibilities

The Information Management Assistant is responsible for ensuring the timely delivery of quality content from information partners and initiating coverage for sudden onset crises. This includes curating key content through dedicated mechanisms for visibility and relevance. The role supports the coordination of content management across various duty stations to ensure smooth collaboration and consistent workflows. Responsibilities also involve facilitating quality control and verification of content, monitoring and reporting technical problems, and escalating issues with recommendations for process improvement. Additionally, the assistant addresses standard client needs by efficiently resolving cases, contributing to effective crisis response and maintaining the credibility of OCHA's information.

Work Experience

A minimum of five years of experience in the humanitarian, human rights, or development sector is required, including two years in communication, reporting, information management, online editing, desktop publishing, or journalism. Experience with web content management systems, understanding taxonomy and content classification, knowledge of humanitarian issues, and remote team collaboration are desirable.

Skills

Professionalism, Teamwork, Technological awareness, Content management standards, Online information management, Independent research, Information retrieval tools, Controlled terminology, Metadata enhancement, Classification guidelines, Document selection, Meeting commitments, Problem-solving, Stress management, Gender perspective integration, Interpersonal skills, Cross-cultural sensitivity, Workflow adherence, Valuing others' input, Learning agility.

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