Refugee Support Coordinator

Organizational Context

UNRWA is the largest United Nations operation in the Middle East, employing over 30,000 staff across five operational areas. The organization seeks committed personnel to support vulnerable communities. The Refugee Support Coordinator role is based in Cairo and reports to the Chief of the Representative Office.

Job Purpose

The Refugee Support Coordinator facilitates the integration and support of Palestine refugees from Syria (PRS) in Egypt. This involves guiding them through online registration, informing them about available assistance and services, and coordinating with relevant departments and service providers to address their needs and complaints. The role also involves monitoring regional developments impacting refugees, supporting assistance agreements with partners like UNHCR, and acting as a focal point for inter-agency coordination. Additionally, the coordinator manages communication channels, logs assistance requests, coordinates referrals, and maintains records to ensure effective support and protection for the refugee population.

Responsibilities

The Refugee Support Coordinator receives and assists Palestine refugees from Syria (PRS) with their online registration process, including documentation and account creation. They inform PRS about eligible assistance and services in Egypt and coordinate with departments and service providers to address needs and complaints. The role requires staying informed about regional political, social, and economic developments affecting refugees and reporting significant changes. The coordinator supports the implementation and monitoring of assistance agreements with partners like UNHCR, acting as a liaison with various stakeholders including IOM, UNCHR, WFP, and the Palestinian Embassy to ensure coordinated support and timely responses. They participate in inter-agency groups, identify service providers, and contribute to policy discussions. The coordinator also drafts correspondence, prepares statistics and reports, maintains detailed records of PRS issues and assistance provided, and manages an office hotline for inquiries, ensuring information dissemination and referral coordination.

Work Experience

A minimum of five years of experience working with refugees, vulnerable migrants, or individuals with complex needs is required. Experience in law or public affairs, particularly in a multicultural setting, and in inter-agency coordination is also necessary. Proficiency with standard office software and familiarity with the UN system and the Middle East context are desirable.

Skills

Communication, Working with People, Drive for Results, Analyzing, Coping with Pressure and Setbacks, Persuading and Influencing, Relating and Networking, Learning and Researching. Ability to work tactfully in sensitive environments, high personal resilience, emotional maturity, flexibility, and strong writing skills are essential.

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