Virtual Campus Operations Assistant

Organizational Context

The Pan American Health Organization (PAHO) serves as the Regional Office for the Americas of the World Health Organization (WHO).

Job Purpose

To support the delivery of virtual learning initiatives, digital collaboration services, and online educational resources through the PAHO Virtual Campus for Public Health.

Responsibilities

Deliver first-level support to users of Virtual Campus platforms, including course setup, enrollment management, uploading learning materials and resolving routine access and usage issues. Generate standard reports and assist in the preparation, adaptation and organization of digital learning materials, audiovisual resources and related documentation. Support the administration of virtual collaboration platforms, including Microsoft Teams and Zoom, providing user access, session setup and live session assistance. Provide operational support for information systems and virtual learning services, including documentation, electronic filing and coordination of routine platform-related issues. Assist in the preparation of technical documentation, user guides, reports and correspondence, and provide guidance and basic training to staff and users on platform-related tools and procedures.

Work Experience

Essential: Five years of experience in virtual learning support, help desk or user support services, administration of digital platforms, or related operational support functions. Desirable: Experience supporting the preparation of digital learning materials and providing user orientation in virtual learning environments would be an asset.

Skills

Proficiency in the use of learning management systems, content management systems and other office software. Ability to organize, track and prioritize tasks. Ability to assist in the preparation and formatting of digital learning materials. Expertise in using tools for synchronous sessions, meetings and videoconferences (Teams, WebEx, Zoom, etc.). Ability to generate and update standard reports and dashboards. Practical knowledge of routine user support procedures for hardware, software and collaboration tools. Ability to follow established procedures to support platform operation, documentation and coordination with technical support services.

Explore related opportunities