PAHO Consultant - Junior SharePoint Administrator

Organizational Context

The Pan American Health Organization (PAHO) serves as the Regional Office for the Americas of the World Health Organization (WHO).

Job Purpose

To provide technical support, administration, configuration, security, governance, and operational services for SharePoint Online and Microsoft 365 platforms, ensuring reliability, security, and compliance while supporting organizational objectives for information management, collaboration, and digital transformation.

Responsibilities

Support the maintenance, configuration, and administration of SharePoint Online sites and components. Assist with managing permissions, access requests, and site structure. Troubleshoot SharePoint and Microsoft 365 issues. Contribute to documentation and user support resources. Support governance, compliance, and content lifecycle procedures. Assist with configuring and maintaining SharePoint Online sites, lists, libraries, and permissions. Support site owners in managing site settings, permissions, navigation, content types, metadata, and best practices. Process user access requests and perform regular permissions reviews. Provide Tier 2/3 support for SharePoint-related issues. Troubleshoot complex SharePoint problems and coordinate with vendors. Assist with workflow maintenance (Power Automate or Nintex). Help maintain content structure, navigation, and site usability. Support governance implementation, including retention labels, compliance rules, and audit tasks. Contribute to user guides, training materials, and documentation. Collaborate with senior administrators and business units on improvements.

Work Experience

At least 3 years of experience working with SharePoint Online or Microsoft 365 tools. Knowledge of SharePoint lists, libraries, permissions, and content management. Familiarity with core Microsoft 365 applications. Knowledge of workflow and automation tools (Power Automate, Nintex).

Skills

Strong analytical and troubleshooting skills. Customer support orientation. Teamwork and collaboration. Problem-solving and willingness to learn. Clear communication and documentation. Adaptability and detail-oriented with a strong focus on governance and compliance.

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