Medical Data Assistant

Organizational Context

The International Organization for Migration (IOM), established in 1951, is a leading UN agency promoting humane and orderly migration. It operates globally, saving lives, protecting migrants, and facilitating regular migration pathways. This role is situated within the IOM Egypt Country Office, specifically within the Migration Health Assessment Centre (MHAC), reporting to the Chief Migration Health Officer and Senior Medical Assistant.

Job Purpose

This role supports the Migration Health Assessment Centre (MHAC) in Egypt by providing essential information and processing services to migrants. The Medical Data Assistant will be responsible for managing migrant data, scheduling appointments, and communicating with beneficiaries. Depending on the subunit assignment, duties may include handling call centre inquiries, registering applicants, processing biodata, managing medical forms, and ensuring accurate data entry and transmission. The position requires flexibility to adapt to various tasks within the MHAC, contributing to the efficient operation of health assessment programs and migrant services.

Responsibilities

The Medical Data Assistant provides information on health assessment programs and IOM services to migrants, potentially working in either the reception/data processing unit or the call centre. In the call centre, responsibilities include informing migrants about health assessments, registering them in the IOM database, scheduling appointments, and relaying messages. For data entry, duties involve explaining the registration process, verifying applicant identity, entering biodata, capturing photos, printing forms, and managing medical documents. This includes receiving and forwarding completed medical forms, preparing and transmitting medical files, and filing correspondence. The role also involves checking payment proofs and performing other assigned duties.

Work Experience

Experience is required in computer data entry, elaboration, and analysis, or in a call centre within a busy institution, preferably medical. Knowledge of customer care is necessary. Prior experience with medical terminology, secretarial duties, or archival work is advantageous, as is previous work with NGOs or international organizations.

Skills

High computer literacy in Windows and MS Office is mandatory. Excellent communication skills, fast and accurate typing (at least 60 words per minute), and knowledge of data management principles are essential. Leadership skills and knowledge of web page design are desirable.

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