Case Worker

Organizational Context

The International Organization for Migration (IOM) in Tunisia seeks a Case Worker. This role operates under the Chief of Mission and Project Manager, with direct supervision from the Protection Officer. The Case Worker will provide essential support in reception, orientation, referral, and assistance to vulnerable migrants within Tunisia.

Job Purpose

The primary purpose of the Case Worker role is to provide direct support and assistance to vulnerable migrants in Tunisia. This involves conducting initial assessments, identifying specific needs, and facilitating access to available services. The role contributes to the overall protection and well-being of migrants by ensuring they receive appropriate orientation, referrals, and follow-up support. By managing individual cases and maintaining accurate records, the Case Worker plays a crucial part in the effective delivery of IOM's assistance programs and contributes to finding suitable solutions for each migrant assisted, adhering to IOM's standards and procedures.

Responsibilities

Key responsibilities include conducting screening interviews to assess migrant vulnerability and needs, and determining eligibility for IOM assistance. The Case Worker will refer eligible beneficiaries to appropriate services such as medical, psychosocial, legal, and assisted voluntary return programs. Providing information and counseling on available services in Tunisia, including social and medical support, is essential. The role involves facilitating orientation sessions, following up on referrals with partner organizations, and supporting case management to identify solutions for migrants. Additionally, the Case Worker will assist in preparing financial documents for direct assistance, planning and implementing outreach activities, and maintaining detailed case reports and statistical data in compliance with data protection standards. Upholding professional and empathetic conduct towards migrants is paramount.

Work Experience

Proven experience in assisting migrants or conducting humanitarian activities for vulnerable individuals is required. Experience working with governmental bodies, UN agencies, or other national/international institutions is necessary. Experience with non-governmental organizations is considered an asset. Knowledge of migration and health issues specific to Tunisia and the region is advantageous.

Skills

Strong drafting and clear oral communication skills are essential. Proficiency in computer applications, particularly MS Word, Excel, Outlook, and Access, is required. Fluency in French (oral and written) is mandatory, with working knowledge of Arabic and English being desirable.

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