VN 082/2026 Sr. Project Support Service Associate

Organizational Context

The Process and Control Support Team (PCST) within IOM's Global Shared Services (GSS) Finance Hub provides worldwide support for project document review and financial master data management. The team ensures accurate and consistent data in the ERP system, collaborating with IT on user access controls and authorizations for staff globally. This Senior Associate role, based in Manila, Philippines, reports to the National PCST Officer and supports the Chief, GSSC Finance Hub.

Job Purpose

The Senior Project Support Service Associate plays a crucial role in maintaining the integrity and security of IOM's financial data and ERP system. This position serves as a senior technical focal point, responsible for executing complex ERP system security protocols and monitoring corporate financial data. The role bridges the gap between IT workflows and global business operations, ensuring that financial master data is accurate, optimized, and managed effectively. By coordinating with various departments and ensuring compliance with financial policies, the Associate contributes to reliable financial reporting and efficient operational processes across the organization's global presence, including headquarters, shared services, and field offices.

Responsibilities

The Senior Associate will assist in translating functional requirements into secure ERP role management workflows. Responsibilities include supervising the end-to-end process for user access requests, updating system permission rules, and overseeing the timely modification or de-provisioning of user access during staff movements. The role involves leading periodic user access reviews to ensure compliance with internal controls. Additionally, the Associate will coordinate the daily setup and updating of central financial information, analyze and test proposed master data updates for impact on integrated software, and ensure consistency of financial records between the ERP system and external reporting tools. The position also entails troubleshooting system errors, managing the team's support ticket system, providing guidance and training to junior staff, identifying process improvements, conducting performance reviews, and updating work guides.

Work Experience

Required experience includes communicating with diverse parties from different cultural backgrounds and interfacing with core IOM functions such as HR, procurement, logistics, finance, and IT. Functional knowledge of IT-ERP systems is essential. Prior experience in customer support is a distinct advantage.

Skills

Proficiency in accounting systems, principles, and internal controls. Ability to work independently under pressure. Strong interpersonal and communication skills. High computer literacy in Word, Excel, PowerPoint, and Internet applications. Excellent attention to detail and organizational skills. Self-motivated and results-oriented.

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