Visa Support Assistant (kvac)

Organizational Context

The International Organization for Migration (IOM), established in 1951, is a UN agency promoting humane and orderly migration. In support of the Embassy and Consulate of the Republic of Korea (ROK) in Berlin, Germany, IOM operates Korea Visa Application Centres (KVAC) in Europe. This role provides administrative support for the day-to-day operations of a KVAC managed by IOM, under the supervision of IOM London and the KVAC Team Leader in Berlin.

Job Purpose

This role is designed to provide essential administrative support for the daily operations of the Korea Visa Application Centre (KVAC) managed by IOM. The primary purpose is to ensure the efficient and effective processing of visa applications for the Republic of Korea, contributing to a timely and convenient experience for applicants. The incumbent will support the KVAC's function in facilitating visa applications by managing documentation, providing accurate information to applicants, and ensuring compliance with ROK government requirements. This position plays a key part in the service delivery aspect of the KVAC, directly impacting the applicant's interaction with the visa application process and supporting the overall mission of IOM in providing migration-related services.

Responsibilities

The Visa Support Assistant will provide excellent service to visa applicants, ensuring strict adherence to the Republic of Korea's (ROK) requirements and service standards. Key duties include verifying applicant identities, providing accurate and timely information in person, via phone, and email, and assisting with value-added services. The role involves collecting and sorting visa applications, ensuring completeness of documentation, and guiding applicants on missing items. Data entry into IOM's case management system and the ROK visa portal, generating receipts, and tracking passports are crucial. Responsibilities also include verifying fee payments, reconciling collected fees daily, and managing secure storage of petty cash. Document verification for visa applications, reporting findings, and preparing reports for management are essential. The assistant will manage application and passport logistics with courier companies, ensuring secure transfer and accurate handover. Developing expertise in ICT solutions, reporting operational issues, and recommending improvements are also required. The role may involve other assigned duties by team leaders or program management.

Work Experience

Experience is required in migrant-related programmes or visa-related services, customer service, and general administration. This experience is essential for effectively performing the duties of the Visa Support Assistant.

Skills

Excellent computer skills.

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