Operations Associate - Field Support

Organizational Context

The International Organization for Migration (IOM) in Morocco seeks an Operations Associate to support case management and movement operations in Rabat. This role operates under the supervision of the AVRR Project Officer and the National Operation Officer, contributing directly to field-level assistance and operational execution.

Job Purpose

The Operations Associate is responsible for providing essential support to case management and movement operations within the field, specifically in Rabat, Morocco. This role is crucial for ensuring the smooth and effective delivery of IOM's assistance programs. The incumbent will directly engage with beneficiaries, manage documentation, facilitate travel processes, and maintain vital communication channels with embassies and partners. By meticulously executing assigned duties, the Operations Associate contributes to the protection and well-being of vulnerable individuals, ensuring their safe and dignified transit and support, thereby upholding IOM's mandate in migration management and humanitarian assistance.

Responsibilities

The Operations Associate will conduct applicant interviews and register data in IOM systems. Responsibilities include performing airport services such as document verification, assisting with immigration and customs, and escorting individuals. The role involves assisting beneficiaries at IOM offices or third-party facilities with orientation, provision of items, and issue resolution. Additionally, the associate will exchange correspondence with embassies for travel documents, maintain contact with IOM missions and partners, and contribute to monitoring vulnerable cases. Regular feedback to supervisors, undertaking duty travel, and maintaining confidentiality and data integrity are also key duties. The associate must report any non-compliance with SOPs or codes of conduct.

Work Experience

Four years of relevant professional experience is required, with a Bachelor's degree. Experience collaborating with government authorities, UN agencies, and NGOs is essential. Prior experience working with migration or the protection of vulnerable individuals, such as trafficking victims or unaccompanied children, is highly desirable. Experience with international humanitarian organizations in a multicultural setting is an advantage.

Skills

Case management, Data registration, Airport services, Document verification, Immigration procedures, Customs clearance, Interpersonal communication, Correspondence exchange, Partner liaison, Monitoring, Reporting, Confidentiality, Data integrity, Problem-solving.

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