Medical Associate

Organizational Context

The International Organization for Migration (IOM), established in 1951, is a leading UN agency dedicated to promoting humane and orderly migration. It operates globally, saving lives, protecting people on the move, and facilitating pathways for regular migration. The organization fosters an inclusive and supportive workplace to maximize the potential of migration and strengthen support for migrants.

Job Purpose

This role supports the Migration Health Assessment Centre (MHAC) in Dushanbe, Tajikistan, under the supervision of the Chief of Mission or Chief Migration Health Officer. The Medical Associate is responsible for providing essential information and processing services to migrants related to health assessments and other IOM services. The position requires flexibility to perform duties in either the reception and data processing unit or the call centre, contributing to the efficient operation of the MHAC and ensuring migrants receive accurate information and timely processing.

Responsibilities

The Medical Associate provides information and processing support for health assessment programs and other IOM services to migrants. Responsibilities may include operating within a call centre to inform migrants about health assessments, schedule appointments, manage database entries, and maintain statistics. Alternatively, the role may involve reception and data entry duties, such as registering applicants, verifying identities, entering biodata, processing medical forms, and managing documentation transmission. Filing, photocopying, and other assigned duties are also part of the role, ensuring smooth administrative and operational flow within the MHAC.

Work Experience

Experience is required in computer data entry, elaboration, and analysis, or in a call centre within a busy institution, preferably medical. Knowledge of customer care is essential. Previous experience with secretarial duties, archival work, or with NGOs/international organizations is advantageous.

Skills

High computer literacy in Windows and MS Office is mandatory. Excellent communication skills, fast and accurate typing (at least 60 WPM), and knowledge of data management principles are required. Knowledge of web page design and common AI tools would be an asset. Leadership skills are desirable.

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