VN-US10-2026-065-TLP Repayment Associate

Organizational Context

The International Organization for Migration (IOM) in Washington D.C. supports the US Refugee Admissions Program (USRAP), including the administration of the travel loan and collections program. This role sits within the Department of Mobility Pathways and Inclusion (MPI), specifically the Resettlement and Movement Management Division (RMM), which oversees global resettlement support. The TLP Repayment Associate reports to the Senior TLP Associate.

Job Purpose

The TLP Repayment Associate is responsible for managing all aspects of the Travel Loan Program (TLP) for participants, including those with outstanding debts or fully paid loans. This involves direct communication with TLP participants to address financial matters related to their loans. The role operates under the guidance of IOM principles and must adhere to all applicable federal, state, and regulatory guidelines. The position contributes to the financial health of the TLP by ensuring timely repayment and proper account management, supporting the broader mission of the Resettlement and Movement Management Division.

Responsibilities

Initiate outreach to participants with overdue accounts, discussing repayment options and ensuring compliance with legal guidelines. Review and accurately enter data into relevant systems, documenting all contact results and notes. Respond to participant inquiries regarding their accounts via phone and email. Negotiate repayment agreements and prepare/distribute repayment letters. Assist participants with questions and registration for the TLP WebPortal. Maintain a thorough understanding of Standard Operating Procedures (SOPs), databases, and IOM Standards of Conduct, ensuring confidentiality and data integrity. Uphold protection mainstreaming standards, remaining professional and impartial, and reporting any safeguarding concerns or non-compliance.

Work Experience

Required experience includes office management, accounting, or bookkeeping. Experience in billing and collections is advantageous. Prior experience with the USRAP Travel Loan Program is a significant advantage.

Skills

Required: MS Office (Word, Excel). Strong verbal communication and persuasion skills. Highly motivated, interested in humanitarian dynamics, and resilient under pressure. Advantageous: Fair Debt Collection Practices Act (FDCPA) knowledge.

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