​​project Assistant (case Management)​

Organizational Context

The International Organization for Migration (IOM) is a UN-related agency promoting humane and orderly migration. IOM Norway collaborates with the Norwegian Government on Assisted Voluntary Return and Reintegration (AVRR) programs, offering assistance for safe and dignified returns. The Project Assistant (Case Management) role operates under the supervision of the Programme Coordinator and Senior Programme Associate (AVRR).

Job Purpose

The Project Assistant (Case Management) supports IOM Norway's Assisted Voluntary Return and Reintegration (AVRR) program, a key area of IOM expertise. This role is crucial for facilitating the safe and dignified return of beneficiaries to their countries of origin in collaboration with the Norwegian Government. The position involves providing comprehensive assistance, including counselling, travel document support, and coordinating departure, transit, and arrival services. The assistant plays a vital part in ensuring the smooth execution of AVRR movements and contributes to the overall success of IOM's mission to manage migration effectively and support individuals on the move.

Responsibilities

The Project Assistant (Case Management) will provide administrative support for the Voluntary Assisted Return Programme (VARP) in Norway, ensuring compliance with procedures and MiMOSA requirements. Key duties include processing AVRR cases, managing incomplete information, arranging travel, and liaising with IOM missions for reintegration support. The role involves providing information on AVRR services to returnees, assisting them in obtaining necessary travel documents, and supporting outreach activities. Responsibilities also include responding to inquiries, verifying MiMOSA entries, assisting with airport departures, and maintaining AVRR files and data. The assistant will perform other assigned duties as needed.

Work Experience

Experience working with vulnerable groups such as migrants, refugees, and victims of trafficking is required. Additionally, experience in liaising with governmental authorities, international institutions, UN agencies, and NGOs is necessary. Prior experience within international organizations or governmental institutions in a multicultural setting is considered an advantage.

Skills

Proficiency in Microsoft Office Suite. Strong interpersonal and communication abilities. Excellent attention to detail and organizational skills. Self-motivated with an objective-driven approach.

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